Role Summary:
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
General Responsibilities:
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around Pathway training and best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of the plan for the day.
- Ensure the store is neat, clean, and organized at all times.
- Train team to present food to guests with neatness and attractiveness.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Front of the House (FOH) – Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.
- Back of the House (BOH) – Follow all food safety procedures at all times.
- BOH – Is aware of food cost and labor cost best practices and works to implement them at all time
Skills:
- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- A desire for ongoing training/education
- Ability to work in a team environment
- Results-oriented
- Detailed & keenly observant
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurant’s vision
- Unquestionable integrity and represents Chick-fil-A well
- Lead the business to achieve labor/food cost targets and speed of service goals
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Responsible for money, food, labor, and training systems
Benefits:
- Affordable Healthcare
- Flexible schedule
- Employee discount
- Qualify for free college after the first 30 days of employment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Competitive PayAlong with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible HoursYou probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed SundaysAll Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is NecessaryWe are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College ScholarshipsAt Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.