TEAM LINCOLN LUXURY BDC REPRESENTATIVE

• Host the Luxury Showroom: Greet every guest entering Team Lincoln, offer refreshments, log showroom traffic accurately in Tekion CRM, and introduce guests smoothly to our Lincoln sales team.
• Own Inbound & Outbound BDC Calls: Answer incoming sales and main-line phone calls promptly, handle customer inquiries with warmth and urgency, and make outbound follow-up calls to internet leads, lease-maturity guests, and service-drive acquisition opportunities.
• Set High-Show Appointments: Convert phone and digital inquiries into confirmed showroom appointments for new Lincoln sales, pre-owned vehicles, custom factory orders, and street-purchase vehicle appraisals.
• Confirm & Prepare Appointments: Call and text scheduled appointments prior to their visit so the sales managers and vehicles are pulled up and ready when the client arrives.
• Protect CSI & Client Experience: Deliver a white-glove Lincoln client experience on every call and visit, helping the store maintain top-tier Customer Satisfaction scores.
• Prep and maintain customer lounge

• 2+ years of experience in an automotive BDC, call center, luxury retail, hospitality/concierge, or high-volume front-desk reception role.
• Warm, articulate, and confident phone presence with a strong drive to book appointments that show and sell.
• Comfortable working in modern dealership CRM software (Tekion experience is a plus) and managing multi-line phones.
• Professional presentation, punctuality, organization, and excitement to represent a luxury automotive brand.
• Valid driver's license and ability to pass a pre-employment background check.

• Excellent interpersonal and relationship-building skills.
• Detail-oriented with strong organizational abilities.
• Self-motivated and able to work independently as well as part of a team.
• Adaptable to changing priorities and customer demands.
• Proficiency in Microsoft Office and familiarity with social media platforms is a bonus.

Benefits

• Health, Dental, and Vision Insurance
• Company paid life insurance
• 401 (K) plan w/match
• Competitive Compensation Plan with weekly and monthly bonuses
• Vacation Time