Analysis Skills, Corrective Action, Documentation, Documentation Plan, Documentation Standards, Employee Relations, Human Resources, Interviewing Skills, Leadership, Legal, People Management, Performance Management, Provider Relations, Time Management, Training Tools, Training/Teaching, Work From Home, Workplace Issues
Duties and Responsibilities
Remote Work Capable
Essential Functions:
- Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.
- Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.
- Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.
- Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.
- Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.
- Partners with Legal on complex provider relations matters.
- Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.
- Ensures consistent application of HR policies, Medical Group standards, and employment agreements.
- Tracks provider relations activity and trends; provide insights to leadership.
- Provides training and tools for leaders on provider performance management and investigations.