Team Member Relations Specialist-Providers

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.
• Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.
• Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.
• Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.
• Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.
• Partners with Legal on complex provider relations matters.
• Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.
• Ensures consistent application of HR policies, Medical Group standards, and employment agreements.
• Tracks provider relations activity and trends; provide insights to leadership.
• Provides training and tools for leaders on provider performance management and investigations.