We're a local, owner-run group of six The UPS Store locations around Austin. Every day, people walk in with something that matters to them: a passport photo before a trip, a document that needs a notary today, a box that has to reach someone by Friday. Our job is to get it done right and make it easy. If you like helping people, solving problems, and learning something new every week, you'll fit in here.
Where you'd work: The UPS Store #7190, 2401 E 6th St, Ste 3037, Austin 78702 (East Austin)
No late nights. Our stores close at 7 PM on weekdays, Saturdays end by 4 PM, and Sundays are short or closed. Your evenings are yours.
What the job really looks like
We'd rather you know up front, so here's the honest version.
- A big part of every shift is returns and drop-offs. We're a drop-off point for Amazon, Happy Returns, TikTok Shop, AT&T, Spectrum and more, and on many days returns outnumber the packages we ship. The work is fast and repetitive, and keeping the line moving matters.
- You're on your feet for your whole shift, at the counter and in the back.
- You'll pack and lift boxes all day, regularly 40 pounds or more.
- You'll do a bit of everything: shipping, packing, printing and copies, mailboxes and mail sorting, passport photos and notary services.
- Some customers will be frustrated, in a rush, or using our self-serve computer for the first time. Patience goes a long way.
- Accuracy matters. A typo in an address, a print order or a notary journal causes real problems, so careful typing and attention to detail are part of the job.
- Business comes in rushes, and November and December are our busiest months, with lines out the door at times. Fast, friendly and calm under pressure is the goal.
- Weekend shifts are part of the schedule, on a rotation. Weekend days are short, and no shift runs past 7:15 PM.
- The first 90 days are a lot to learn. We train you on everything, and you won't be left alone at the store until you're ready.
What you get
- $16 to $18 an hour to start, based on experience
- Paid, hands-on training, plus The UPS Store's own online training courses
- Your Texas notary commission and bond, paid for by us
- A real path to running your own store (see below)
- Paid time off, paid holidays, health insurance and a 401(k) with company match for full-time team members
- Flexible hours that can work around school or a second job, with schedules posted at least two weeks ahead in the When I Work app
- A small team that has your back, and something new to learn almost every day
Where this can go
Our store leads run their own store, and many of them started at the counter. When a store-lead job opens, we post it to our own team first. Moving between our six stores to grow is common.
Store leads earn a base salary plus a quarterly bonus tied to how much their store grows. The bonus is paid on the store's print, mailbox, packaging, notary and shipping sales, and it has no cap. Across our current store leads, it has added about 13% to 29% on top of base pay in a year. The bigger the store grows, the higher the bonus rate.
You'll do well here if you
- Like people and stay patient when a customer is stressed
- Are reliable. You show up on time and do what you said you'd do.
- Are comfortable on a computer and type carefully
- Like learning, and don't mind being asked to try something new
- Have retail, restaurant, office or customer service experience. It helps, but it isn't required.
Requirements
- 18 or older, with a high school diploma or GED
- Eligible for a Texas notary commission. Every team member becomes a notary, and state law doesn't allow anyone convicted of a felony or a crime of moral turpitude to hold a commission.
- Able to stand for a full shift and lift 40+ pounds
- Available 35+ hours a week for full-time or 15 to 25 for part-time, including some weekend shifts on a rotation
- Willing to pass a background check
How to apply
Apply here. It takes about 5 minutes. We reply to every applicant within 2 business days. Prefer to talk in person? Stop by the store and ask for the manager on duty.