Teamcenter Support lead

Fort Worth, TX

30+ days ago

Job Description

Job Description:

10+ Years of Teamcenter Application Support Experience
/Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
Provide end-user support across the global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications), ensuring data consistency and interface stability
Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
Support release management, deployments, patches, and minor enhancements, including validation support (SIT/UAT/Production)
Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives

Top Skills:
1. Teamcenter Application Support
2. Teamcenter Administration
3. Teamcenter Configuration

Additional Details:
The Teamcenter Support team will work with this person

Numbers & Facts

Location	Fort Worth, TX
Industry	Other/Not Classified
Company Size	100 to 499 employees

Skills

Acceptance Testingunmatched
Analysis Skillsunmatched
Automationunmatched
Bill of Materials (BOM)unmatched
CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)unmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Document Change Managementunmatched
Help Deskunmatched
High Availabilityunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Maintenance Servicesunmatched
Manufacturingunmatched
Metricsunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Product Lifecycle Managementunmatched
Release Management/Engineeringunmatched
SAP ECC (fka SAP R/3 and SAP ERP)unmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Patchesunmatched
Standard Operating Procedures (SOP)unmatched
Teamcenterunmatched
Time Managementunmatched

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