Tech Analyst

Job Summary

We seek a highly organized and experienced Technical Analyst to support our IT systems and operations. The ideal candidate will possess a strong knowledge of software and hardware systems and be capable of troubleshooting and resolving technical issues. The Technical Analyst will work closely with the IT department to ensure that systems are running efficiently and effectively.

Duties and Responsibilities

• Diagnose and troubleshoot technical issues related to software, hardware, and networking systems
• Perform system audits and updates to ensure the proper functioning of IT systems
• Monitor system performance and make recommendations for improvement
• Develop and implement IT policies and procedures
• Assist in the development and maintenance of IT systems and databases
• Assist in the development of technical training programs and materials
• Prepare technical documents and presentations for internal and external use

Requirements and Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• At least 3 years of experience working in an IT support position
• Strong knowledge of software and hardware systems and troubleshooting techniques
• Excellent analytical, problem-solving, and communication skills
• Able to work independently and as part of a team
• Knowledge of IT security principles and best practices