As a Sr Tech Support Engineer you will provide technical support for the Technology department within the Financial Services industry. You will help resolve technical issues so teams can continue their daily work with minimal disruption.
Client Details
The company operates in the Financial Services industry in McLean, VA.
Description
Location: McLean, VA (On-Site 5 Days per Week)
Employment Type: Contract
Work Authorization: No sponsorship available. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.
Language Requirement: Bilingual Spanish and/or Portuguese strongly preferred.
- Provide Tier 1 and Tier 2 support for macOS devices, applications, and related technologies.
- Troubleshoot hardware, software, networking, and user access issues.
- Support onboarding, offboarding, device deployment, and asset management processes.
- Collaborate with developers and technical teams to understand application requirements and resolve issues efficiently.
- Assist with automation initiatives and process improvements using scripting or other technical tools.
- Document procedures, solutions, and support activities.
- Work collaboratively within a larger IT organization, escalating issues and leveraging internal resources when appropriate.
Profile
Required Qualifications
- Strong experience supporting Apple/macOS environments; prior Apple support experience is highly preferred.
- Solid IT support background with broad exposure across multiple areas of infrastructure, systems, and end-user support.
- Basic scripting or automation experience (Shell, Python, Bash, or similar).
- Ability to understand code structure, communicate effectively with developers, and troubleshoot technical issues.
- Strong problem-solving and customer service skills.
- Comfortable working in a team-oriented environment.
- Demonstrated commitment to continuous learning and professional development.
Preferred Qualifications
- Additional language skills are highly desirable.
- Experience supporting cloud-based productivity and collaboration tools.
- Exposure to identity management, endpoint management, and security best practices.
Top Priorities
- Positive, service-oriented attitude with a willingness to help others.
- Deep expertise supporting Mac environments in a predominantly Apple ecosystem.
- Strong IT generalist mindset with the ability to handle a wide variety of technical challenges.
- Multilingual capabilities are considered a significant plus.
Job Offer
- Temporary Sr Tech Support Engineer-Va assignment.
- Hourly pay of USD 38 to USD 45.
Interested? Apply today.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.