Tech Support/IT Helpdesk (Tier 2)

Position Information

Job Title: Tech Support/IT Helpdesk (Tier 2)

Contract Period: 1 yr.

Pay Rate: $30/hr.

Work Hours: 09:00 ~ 18:00 CST

Work Location: 6625 Excellence Way Plano, TX 75013

Person in needed: 1

JD Details

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. .

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.