Technical Account Specialist - Isolation Valves

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Job Duties

• Assists the customer in buying Isolation valve decisions through solid commercial knowledge, strong technical knowledge and customer support experience.
• Determines selling price of equipment and services available from the Company by utilizing manufacturer supplied tools as well as Company business systems.
• Interacts with customers on a day-to-day basis by telephone and email.
• Maintains contact with customers using proactive calling and follow-up.
• Communicates with customers over the phone. Provides customers with product information, coordinating follow-up activities and documenting customer information in the sales database.
• Conducts customer needs assessments, identifies opportunities, and provides solutions.
• Creates, maintains and follow-up on quotes achieving a high conversion rate to actual orders.
• Maintains and updates annual agreements with assigned customer base.
• Enters orders, checks delivery status, expedites orders for clients and develops customer relationships.
• Keeps abreast of all products presented and services performed by the Company.
• Works closely with Accounts Receivables to ensure timely payments.
• Ensures correct technical solutions are offered to the customers by consulting with the Isolation Valve Specialist for the most difficult applications.
• Performs related duties as required.

QUALIFICATIONS

Education/Knowledge:

• Bachelor’s degree preferred, or combination of applicable technical education and experience in a customer service environment.
• Strong Knowledge of various Isolation Valve offerings, sizing and selecting the proper actuation products and strong understanding of the chemical/petroleum refining industry.

Experience/Skills:

• 3-5+ plus years Inside Sales experience in an industrial sales environment, preferably selling/servicing isolation valves, which includes direct customer interface and customer service.
• Experience with Salesforce, MS Office including MS Word and Excel.
• Excellent telephone and writing skills.
• Strong information management skills, including personal computer skills.

COMPETENCIES:

• Good written and verbal communication skills and demonstrated ability to communicate and coordinate with a cross section of other employees, principals and customers.
• Experience sizing pneumatic and electric actuators for isolation valves.
• Experience sizing/selecting controls for pneumatic panels.
• Strong customer service skills, including the ability to build rapport and trust with customers and other employees. Strong interpersonal skills.
• Strong selling skills.
• Demonstrated ability to develop price quotations for products. Good Math Skills.
• Good conflict resolution and problem solving skills.
• Good self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
• Good Follow-through skills to include follow up on quotes and customer satisfaction.
• Strong Multi-Tasking skills.
• Solid Mechanical Aptitude.