Technical Account Specialist - Systems

Company Description:

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Support and promote business unit and sales team goals, initiatives and events as identified by the business unit manager.
• Establish and maintain relationship with customer base in order to support requests for proposals, provide technical consultation, and resolve customer issues.
• Establish and maintain relationship with factory personnel who support; sales, customer service and manufacturing.
• Keep current with upgrades and maintain a thorough knowledge and understanding of all Products and Services included in the assigned Company Business Unit portfolio.
• Develop and conduct effective demonstrations/seminars and deliver technical information on all products and services in direct line of responsibility.
• Assess customer requirements, relate the requirements to products and services, and develop proposals to provide these products and services.
• Participate in sales visits with Account Sales team members as appropriate and required.
• Proficient in order management cycle including planning, entry, status tracking and reporting, expediting, and change management.
• Interact with other Systems and Reliability Solutions Business Unit teams to optimize team performance, identify opportunities for new business, identify opportunities for work process improvement, ensure open communication between group members, as well as support improvement of internal work practices (order entry, contract/project management, customer service, etc).
• Provide status reports to Sales and Service Management as assigned.
• Train incoming employees in work processes.
• Performs other duties as required.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree preferred in a discipline that supports a technical knowledge of the business.
• Knowledge of the sales process, products and services included in the business unit portfolio.
• Clear understanding of the architecture and technologies of instrumentation and control systems.

 Experience/Skills:

• 2+ years’ experience in a process or manufacturing facility working in a technical capacity.
• Alternate would be 3-5 years in an engineering company with responsibility for automation project design and implementation.
• Direct experience in a sales and or customer service oriented work environment.

COMPETENCIES:

• Exhibits written and oral communication skills, and presentation skills.
• Demonstrated ability to interface with and influence executives – Professionalism – Rapport/trust building skills.
• Strong prospecting/opportunity skills. Innovative in selling and servicing approach.
• Strong strategic thinker with solid technical skills.
• Solid interpersonal skills specifically including engaged listening and acknowledging skills, as well as questioning and discovery skills.
• Problem solver. Uses good judgment and approaches opportunities strategically.
• Ability to manage customer expectations relative to deliverables and timeframes. Strong Customer Service Skills, including the ability to develop rapport and trust with customers.
• Exhibits information management skills including MS Office and CRM interface.