Technical Analyst II

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Technical Analyst II 

Job Summary and Qualifications

TECHNICAL ANALYST II

JOB SUMMARY

The Technical Analyst II (TAII) implements and supports facility and division desktop equipment and is the key technical resource responding to end-user desktop incidents and requests reported to the Service Desk.

The Technical Analyst II is responsible for mentoring, supporting, and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst II adheres to and supports HCA IT policies and procedures and recommends process changes that improve the implementation, maintenance, and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources when needed.

GENERAL RESPONSIBILITIES

• Effectively works with customers, Service Desk, and Technical Services personnel.
• Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance.
• Mentors, trains, and supports entry-level technical analysts.
• Installs and repairs facility and division ITG equipment and software per HCA and ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems and provides a superior customer support experience for division and facility users.
• Analyzes and provides hands-on support for moderate to complex inquiries. Determines the appropriate technical area or vendor to resolve the problem and coordinates with other technical areas as needed.
• Logs and tracks problems and reviews problem tracking databases.
• Maintains documentation for each incident or request and escalates complex problems to the next level of support per documented procedures.
• Assists and trains users on division and facility technology.
• Performs preventative maintenance.
• Performs facility-based moves, adds, and changes (MACs) as needed.
• Recommends process changes that improve the implementation, maintenance, and support of ITG desktop equipment and software.
• Provides product and application subject matter expertise for one or more systems.
• Works as project lead, independently managing local projects.
• Provides 24x7 on-call support based on division IT staff rotation.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information.
• Adheres to the Code of Conduct and Mission & Value Statement.
• Performs other duties as assigned.

RELEVANT WORK EXPERIENCE

• Three or more years of experience required.

EDUCATION

• Bachelor’s Degree Preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Strong communication skills.
• Comfortable with the scientific method of hypothesis testing.
• Curiosity, strong pattern recognition, and willingness to challenge assumptions.
• Ability to manage and prioritize workload.
• Demonstrated ability to multitask.
• Strong analytical skills.
• Customer-oriented with strong analytical, mathematical, and reasoning abilities.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Provides onsite technology support on projects.
• Must be able to drive to assigned sites to complete work.
• Must be able to travel to remote facilities by air or vehicle.

EDUCATION

• Bachelor’s Degree in Information Systems preferred or equivalent work experience.

EXPERIENCE

• Three or more years of general work experience. IT or healthcare experience preferred.

CERTIFICATES/LICENSES

• Basic certification in A+ and Microsoft products preferred. Education and/or experience may be substituted for A+ certification.
• Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Requires prolonged sitting, some bending, lifting, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Requires lifting papers and/or boxes up to 50 pounds.
• Work is performed in an office environment and may be stressful at times. Contact may involve dealing with angry or upset individuals.
• Staff must remain flexible and available to provide staffing assistance during disaster or emergency situations.
• Occasional travel between facilities may be required.

Benefits

St. David's Round Rock Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.