Technical Analyst

Details:

Stefanini Group is hiring!

Stefanini is looking for Technical Analyst-Remote

For quick apply, please contact Vaibhav Srivastava; Ph: 248 936 1053

Vaibhav [email protected]

W2 Candidates Only

As a Contract Sr. Technical Analyst, you will be hands-on for performing technical analysis and troubleshooting on highly complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions. You will work with AI Agent Automation & AWS Production Support largely focused on monitoring and observability.

Essential Responsibilities:

• This is a hands-on role. Applicants should not be managers or architects.
• Provide primary technical support to end user community for problems related to software, data issues, data communication and processing errors.
• Monitor application, production and/or implementation support, both technical and user, for new releases.
• Consult on application testing strategies, document observations and coordinate responses.
• Maintain project and application information including schedule, system scope, requirements, and other pertinent documentation. Make recommendations to management regarding process improvements. Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
• Document end-user interactions into the automated call logging tools for tracking and productivity purposes.
• Validate proposed technical approaches to system or application problem logs and make recommendations for mediation to management.