IDR is seeking a Technical Analyst - ServiceNow to join one of our top clients in Brentwood, TN. This role involves supporting ServiceNow platform upgrades, migrations, and enhancements within a leading organization in the IT services industry. The position offers the chance to contribute to critical platform improvements and work with a collaborative team across various stakeholders.
Position Overview for the Technical Analyst - ServiceNow:
- Support ServiceNow version migration through requirements gathering, documentation, testing coordination, and rollout readiness.
- Track project changes, risks, issues, blockers, dependencies, decisions, and action items.
- Document current-state and future-state processes, workflows, integrations, and requirements.
- Coordinate with external consultants, ServiceNow administrators/developers, IT leadership, and business stakeholders.
- Prepare project status reports, meeting notes, migration trackers, and leadership updates.
- Support user acceptance testing (UAT), validation, change reviews, and defect tracking.
Requirements for the Technical Analyst - ServiceNow:
- 3+ years of experience as a Technical Analyst, Business Analyst, or similar IT role.
- Prior ServiceNow experience and familiarity with platform navigation, modules, workflows, tickets, reporting, or configuration.
- Strong requirements gathering, process analysis, and documentation skills.
- Experience communicating with multiple levels of IT management, including directors and senior leadership.
- Excellent written and verbal communication skills.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.