Technical Associate (Bilingual Mandarin)

Job Title: Technical Associate (Bilingual Mandarin)

Location: Seattle, WA

Term: Perm / Direct Hire

Salary: $75,000 to $80,000 per year (depending on experience)

Industry: Point of Sale (POS) Systems for the Restaurant industry

What We Offer:

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement

Job Overview:

The Technical Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize client' service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.

Responsibilities:

• On-site installation of restaurant POS systems, including the independent setup of software, hardware, and network infrastructure.
• Collaborate with the menu team to accurately set up and configure the restaurant's menu before installation, and assist with menu-related requests as needed post-installation.
• Ensure network setup and verification are completed prior to hardware installation.
• Install, configure, and provide training on client products, including hardware and networking devices such as terminals, kiosks, handhelds, printers, and other peripherals.
• Standby on-site for a designated period after installation to monitor POS system performance and address any arising issues.
• Using appropriate judgment, independently order of steps to take during implementation based on restaurant needs, and menu design options.
• Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.

Qualifications:

• Business-level proficiency in Mandarin and English is required due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered.
• Must have hands-on on-site installation experience (most important).
• Ability to independently develop on-site cabling plans and personally execute the cabling installation.
• Experience in troubleshooting complex local area networks (LANs).
• Familiarity with customer-premises equipment (CPE) from local internet service providers (ISPs).
• Experience in designing WiFi coverage for small commercial LANs; proficiency in configuring commercial-grade routers and understanding fundamental networking concepts such as VLANs.
• Experience in the low-voltage (structured cabling/IT infrastructure) industry.
• Willingness to work late-night/early-morning hours; capable of independently completing the full installation of software, hardware, and network systems.
• Prior customer services experience or customer facing experience is required.
• Software operations and hardware installation experience is highly preferred.
• Prior startup experience preferred.
• Bachelor's degree in a related field preferred.

Work Condition:

• Proficient in operating computers for system setup and troubleshooting.
• Ability to stand, kneel, and reach overhead while installing and assembling electronic devices.
• Comfortable using ladders or lifts for network cable installation.
• Skilled in operating lifts for equipment setup.
• Capable of lifting and carrying up to 50 lbs, including POS terminals, receipt printers, cash drawers, and network equipment.
• Awareness of potential slip and trip hazards in the work environment.
• Ability to operate vehicles and travel to restaurant client locations as needed.
• Available for on-call assignments based on business needs.