Job Title: Technical Business Analyst – Employee Communications Surveillance (ECOMMS) Location: New York, NY (Hybrid – 3 days onsite)
Role Overview We are seeking a Technical Business Analyst (TBA) / SME with strong experience in Employee Communications Surveillance (ECOMMS) platforms such as Smarsh Enterprise Conduct or similar surveillance tools. The ideal candidate will act as a bridge between business stakeholders and engineering teams, translating business requirements into detailed technical specifications while also contributing as a subject matter expert in communication surveillance systems. This role requires a blend of business analysis expertise, technical knowledge, and domain understanding of compliance surveillance systems.
key Responsibilities
Act as a Business Analyst and SME for Employee Communications Surveillance (ECOMMS) systems.
Gather, analyze, and document high-level business requirements and translate them into detailed functional and testable specifications.
Collaborate with stakeholders to define surveillance controls, compliance rules, and monitoring requirements.
Work closely with development teams in an Agile environment to support design, development, and delivery of surveillance solutions.
Serve as a liaison between business units, compliance teams, and IT delivery teams across all phases of the SDLC.
Perform feasibility analysis, define project scope, prioritize deliverables, and recommend alternative solutions where necessary.
Support product definition, testing, deployment, and post-production validation.
Act as an SME for system behavior, data interpretation, and surveillance workflows.
Write Behavior-Driven Development (BDD) test cases to support QA and UAT processes.
Support tuning and validation of surveillance rules and NLP-based monitoring models used in ECOMMS platforms.
Required Skills & Qualifications
3–5+ years of experience in Business Analysis within software development projects.
Strong experience with Employee Communications Surveillance (ECOMMS) tools such as Smarsh Enterprise Conduct or similar platforms.
Strong SQL and data analysis skills.
Working knowledge of programming languages such as Python, Java, or Scala (preferred).
Experience in requirements gathering, process design, and use case documentation.
Exposure to testing or tuning Natural Language Processing (NLP) models in compliance/surveillance environments.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to work effectively with cross-functional teams including Business, Compliance, QA, and Engineering.
Experience working in an Agile/Scrum environment.
Preferred Skills
Experience in financial services or regulated industry surveillance systems.
Familiarity with compliance monitoring, eDiscovery, or communication surveillance workflows.
Knowledge of machine learning/NLP concepts used in compliance monitoring systems.
Numbers & Facts
Location
NJ, NJ
Skills
Acceptance Testingunmatched
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Behavior Driven Development (BDD)unmatched
Bridge Buildingunmatched
Business Analysisunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Data Analysisunmatched
Documentationunmatched
Establish Prioritiesunmatched
Feasibility Analysisunmatched
Financial Servicesunmatched
Javaunmatched
Machine Learningunmatched
Maintain Complianceunmatched
Natural Language Processing (NLP)unmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Product Testingunmatched
Programming Languagesunmatched
Python Programming/Scripting Languageunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Requirements Managementunmatched
SQL (Structured Query Language)unmatched
Scala Programming Languageunmatched
Scrum Project Management and Software Developmentunmatched
Software Developmentunmatched
Software Development Lifecycle (SDLC)unmatched
Surveillanceunmatched
Team Playerunmatched
Technical Deliveryunmatched
Test Caseunmatched
Use Casesunmatched
Writing Skillsunmatched
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