The Technical Communications and Creative Services Specialist is a cross-functional role supporting both the
agency s Communications Department and the MIS Division with its comprehensive Child Welfare Information System
(CCWIS) and related applications and functions. The position combines strategic communications, graphic design,
digital media production, technical writing, project coordination, and documentation management to support agency
communications initiatives and technology implementation efforts. In support of the Communications Department, the
role develops and produces visual and written materials across print and digital channels, including publications,
presentations, informational materials, and digital communications. The role also contributes to communications
planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency
priorities and engage internal and external audiences.
In support of CCWIS and related agency projects, the role is responsible for developing, maintaining, and coordinating
technical and project documentation required for system implementation, operational support, federal funding approval,
and ongoing compliance with regulations and guidance issued by the Administration for Children and Families (ACF)
and the Children s Bureau. The role also translates complex systems, processes, and organizational priorities into clear
documentation, visual communications, training materials, and other project deliverables while supporting
documentation governance and information management. This role will work closely with the MIS Development Team
focusing on UX and UI design to ensure applications are intuitive, easy to navigate and create a visually appealing
experience for end users.