Technical Communications Systems Analyst- Milwaukee, WI

Join Komatsu and Be Part of Something Big!

Job Overview

The Technical Communications Systems Analyst administers and supports the systems used to create and deliver technical content. This role analyzes business processes and system performance to identify opportunities for improvement, automation, reporting, and technology adoption. The position partners with business stakeholders, IT, and suppliers to implement solutions that improve efficiency, reliability, and user experience.

Key Job Responsibilities

• Collaboration: Partner with team members in Technical Communications, IT, business stakeholders, and vendors to support and enhance systems, gather requirements, resolve issues, and implement process and technology improvements.
• Information Development: Analyze business processes, system performance, and user needs to identify opportunities for process improvement, automation, and technology adoption. Gather and validate business and system requirements through root cause analysis. Create and maintain operating procedures to support systems.
• Project Management: Lead and support projects involving system implementations, upgrades, integrations, reporting solutions, and process improvements. Manage project requirements, milestones, testing, user acceptance, and deployment activities.
• Leadership: Lead or support successful departmental and global initiatives that improve technical communication systems, processes, and content delivery capabilities. Provide guidance and training to users on systems and best practices.
• Cross-Functional Understanding: Apply knowledge of technical publications, parts information, and business processes to develop effective solutions that meet organizational needs.
• System Administration: Administer and support technical communication content systems. Monitor system performance, troubleshoot issues, coordinate upgrades, and support integrations with enterprise applications.
• Technology Leadership: Build reporting systems leveraging Power apps/BI for metric and KPI monitoring. Maintain and enhance power app techcomm solutions. Manage and test systems to ensure interoperability with other departmental, as well as enterprise, systems.

Qualifications/Requirements

• Bachelor's in related field and minimum of 3 years professional experience, or 5 years related work/military experience
• Experience administering, supporting, or improving enterprise applications, content management systems, or business systems.
• Strong project management skills that keep projects on track, countermeasure for project delays, and drive success
• Strong problem-solving, root cause analysis, and system knowledge.
• Travel up to 5-20% for training, project work, customer visits, industry events, or team meetings.
• Ability to build positive relationships within a team, and collaborate well with cross functional teams such as IT, service, and engineering.

Preferred Skills:

• Experience with content management, structured authoring, publishing, translation, or content delivery systems.
• Experience leading or supporting cross-functional projects, system implementations, upgrades, or integrations.
• Experience in data reporting, data analysis tools and techniques
• Experience in building requirement definitions, user stories, and UAT testing of system releases including business case development.
• Experience with scripting, automation and visual technologies such as PowerShell, Python, SQL, PowerApps, BI, or similar tools.
• Commitment to staying updated with technology and best practices
• Commitment to continuous learning and understanding internal requirements and customer needs, and identifying solutions to bridge the gap.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.