Technical Consultant

Overview

You will work closely with customers to assist with their deployment of ArcGIS Enterprise and our broad array of other software offerings. These customers represent our most challenging and technically accomplished partners, and your work will provide them with the expert advice that is essential to the success of their deployment.

ArcGIS brings together maps, apps, data, and people to make smarter decisions and enable innovation. Our Professional Services Division plays a crucial role in the deployment, usage, and innovation of the ArcGIS platform. Our mission is simple yet powerful: enable user success through the deployment of ArcGIS, broaden the impact of geospatial technology, and push the platform to make our own technology better.

As part of Esri’s Professional Services division, you’ll be at the forefront of geospatial innovation, breaking ground in new markets, pushing the boundaries of what’s possible, and delivering transformational solutions to high-profile clients. With nearly 1,000 technical and business professionals, our team is committed to helping users succeed and empowering you to grow into a confident, capable developer.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Assess customer requirements and provide recommendations on effective ArcGIS Enterprise architecture, design, and usage
• Deploy, configure, and migrate ArcGIS Enterprise across diverse environments (on‑prem, cloud, operating systems, and security architectures)
• Guide customer IT, GIS, and database teams through implementation decisions and best practices
• Communicate ArcGIS platform capabilities and technical concepts to both technical and non‑technical stakeholders
• Troubleshoot ArcGIS Enterprise deployments and coordinate with related infrastructure teams (networking, storage, security)
• Identify performance requirements and analyze system performance using Esri and industry‑standard tools
• Recommend strategies for performance monitoring, optimization, and long‑term system health
• Collaborate within Esri’s technical community to share knowledge and solve complex technical challenges

Requirements

• 5+ years of experience supporting the implementation, support, and optimization of enterprise geospatial technology
• Experience with ArcGIS Enterprise deployment
• Ability to clearly communicate technical details, whether to other technical peers or non-technical project managers or customers
• Be self-motivated, a proactive problem solver, team-oriented, and creative
• Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills
• Entrepreneurial attitude and willingness to learn--you must thrive in a dynamic cross-functional team environment
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US
• Bachelor’s degree in geography, computer science, GIS, or a related STEM field

Recommended Qualifications

• Familiarity with Windows Operating Systems, IT / infrastructure principles and practices
• Familiarity with networking and security concepts
• Working knowledge of scripting languages such as Python, or PowerShell
• Familiarity with ArcGIS Online configuration
• Master’s in geography, computer science, GIS, or a related STEM field

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