Technical Customer Success Specialist

Technical Customer Success Specialist

Location: US-based, Remote Department: Customer Success Compensation: $65,000--$85,000 (based on experience) Employment Type: Full-time

About Cangrade

As an AI-based HR company, we at Cangrade have a unique responsibility for the impact that we make on the lives of job applicants and employees, and our customers business results. Promoting scientific validity and equitable results are our top priorities.

As part of the Cangrade team, you part take in implementing an AI solution to benefit employers and job seekers, placing employees to jobs with precision and without biases. You will get to experience a variety of projects and responsibilities, exercise both your technical and your people skills,enjoy the flexibility of remote work, andunlimited vacation time. But most importantly, you will become a part of an exceptional team,dedicated to shaping the future of talent management with ethical, transparent, and bias-free AI.

Cangrade operates in a high trust environment. We assume good faith, exercise kindness, and prioritize honesty. By seeking out emotional maturity and intellectual openness in our team members, we make better decisions as a group than any one of us could as an individual.

What we offer:

• Full-time, predominantly remote role with occasional team meetups in our office

• Health insurance (including dental and vision)

• Stock Options

• 401(k)

• Flexible vacation time and quarterly company-wide mental health days

• Emphasis on career development and upskilling

Job Summary

As a Technical Customer Success Specialist at Cangrade, you will play a vital role within our Customer Success team, providing technical onboarding, integration support, and customer service to clients using our talent screening platform. Youll help lead onboarding calls, troubleshoot customer issues, conduct administrative training, and configure automations and workflows for our customers. Youll also help field candidate support requests alongside our engineersas we continue to scale.

On occasion, you will get to examine the source code and even make changes in it, fixing a bug or even making an improvement (of course, not without support from your teammates and theall-powerful ClaudeCode).

We are seeking a highly motivated, quick-learning individual who enjoys working both within a team and independently and is passionate about delivering results. Your technical expertise, problem-solving skills, and drive to deliver superior customer service will be essential in delivering an outstanding experience to our clients.

This is an excellent opportunity for a professional who is eager to grow with the company and contribute to our mission of revolutionizing talent screening and selection.

This position is US-based and requires basic proficiency in coding languages such as PHP, JavaScript and SQL.

What Youll Do

• Lead technical onboarding calls with new customers, including ATS integration setup and troubleshooting

• Conduct administrative training sessions to help customers and their teams use Cangrade effectively

• Configure automations, workflows, and account settings based on customer needs

• Triage and resolve candidate support requests, escalating complex technical issues as needed

• Serve as a technical resource for the Customer Success team, helping identify and troubleshoot integration and platform issues

• Document common issues, solutions, and onboarding processes to improve internal knowledge and customer-facing resources

• Partner with Product and Engineering to relay customer feedback and technical issues

Required Skills

• Understanding of SQL databases and basic query language (Intermediate)

• Familiarity with coding languages such as PHP, JavaScript, HTML, and CSS (Intermediate)

• Excellent communication skills, both written and verbal, enabling you to effectively assist customers and convey technical concepts remotely (Strong)

• Ability to work independently and collaboratively in a remote team environment, managing multiple priorities and meeting deadlines (Strong)

• Strong passion for providing exceptional customer service and technical support (Strong)

• Adaptability and willingness to embrace challenges and new tasks in a dynamic startup environment (Strong)

• Experience in working with customers, implementation, or technical support

Required Education

• Bachelors degree in computer science, information technology, or a related field (or equivalent experience)

Nice to Have

• Experience with, or strong aptitude for learning, ATS platforms and HR technology (e.g., NEOGOV or similar)

• Familiarity with workflow automation tools or configuration-based (no-code/low-code) platforms

Cangrade is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As a Technical Customer Success Specialist, you will play a vital role within the Customer Success team, providing technical onboarding, integration support, and customer service to clients using a talent screening platform. Youll lead onboarding calls, troubleshoot customer issues, conduct administrative training, and configure automations and workflows for customers. Youll also help field candidate support requests alongside engineers as the team continues to scale.On occasion, you will examine source code and make changes, such as fixing a bug or making an improvement, with support from teammates and AI coding tools.The ideal candidate is highly motivated, a quick learner, and enjoys working both within a team and independently, with a passion for delivering results. Technical expertise, problem-solving skills, and a drive to deliver superior customer service are essential to providing an outstanding client experience.What Youll Do:- Lead technical onboarding calls with new customers, including ATS integration setup and troubleshooting- Conduct administrative training sessions to help customers and their teams use the platform effectively- Configure automations, workflows, and account settings based on customer needs- Triage and resolve candidate support requests, escalating complex technical issues as needed- Serve as a technical resource for the Customer Success team, helping identify and troubleshoot integration and platform issues- Document common issues, solutions, and onboarding processes to improve internal knowledge and customer-facing resources- Partner with Product and Engineering to relay customer feedback and technical issuesRequired Skills:- Understanding of SQL databases and basic query language (Intermediate)- Familiarity with coding languages such as PHP, JavaScript, HTML, and CSS (Intermediate)- Excellent written and verbal communication skills, enabling effective customer assistance and conveying technical concepts remotely (Strong)- Ability to work independently and collaboratively in a remote team environment, managing multiple priorities and meeting deadlines (Strong)- Strong passion for providing exceptional customer service and technical support (Strong)- Adaptability and willingness to embrace challenges and new tasks in a dynamic startup environment (Strong)- Experience working with customers, implementation, or technical supportRequired Education:- Bachelors degree in computer science, information technology, or a related field (or equivalent experience)Nice to Have:- Experience with, or strong aptitude for learning, ATS platforms and HR technology (e.g., NEOGOV or similar)- Familiarity with workflow automation tools or configuration-based (no-code/low-code) platforms