Technical Customer Support Advisor - eviCore - Remote

Help improve how healthcare organizations manage prior authorizations through smarter, more reliable technology. As a Technical Customer Support Advisor, you will configure, support, and optimize a proprietary touchless prior authorization solution that connects multiple technologies and systems. You will investigate complex technical issues, improve platform stability, and help shape solutions that make healthcare processes more efficient. This role is a strong fit for someone who is curious, persistent, and comfortable working independently while partnering with clients and cross-functional teams. You will join a collaborative team of ambitious and compassionate experts committed to solving meaningful healthcare challenges.

Responsibilities

• Configure, support, and optimize application software and workflows for a touchless prior authorization solution.
• Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection.
• Improve system stability, performance, and client outcomes by identifying root causes and recommending sustainable solutions.
• Use SQL queries and database tools to analyze data, validate system behavior, and support issue resolution.
• Work within a cloud-based environment to access data, troubleshoot applications, and monitor system performance.
• Establish and maintain secure data transmission methods, including VPN and HTTPS connections.
• Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams to resolve issues and deliver improvements.
• Use Jira and Salesforce to create, manage, document, and monitor support tickets through resolution.
• Contribute to the development and improvement of technologies that support better healthcare experiences.
• Create and maintain clear technical documentation for internal teams, clients, and other stakeholders.
• Translate complex technical information into clear, practical explanations for nontechnical audiences.
• Approach challenging problems with curiosity, patience, sound judgment, and attention to detail.

Required Qualifications

• At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems.
• Experience troubleshooting complex systems and working with sensitive or confidential data.
• Demonstrated ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform.
• Experience working within a cloud service environment.
• Experience analyzing data storage, system mappings, integrations, or data-use requirements.
• Ability to explain technical issues and solutions clearly to both technical and nontechnical audiences.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and solve problems independently in a fast-paced environment.
• Demonstrated curiosity, persistence, and patience when working through complex issues across multiple systems and teams.

Preferred Qualifications

• Experience supporting applications or technology solutions in a healthcare environment.
• Experience with interface engines such as Mirth Connect, Orion Rhapsody, or Cloverleaf.
• Experience with Microsoft Azure.
• Familiarity with Docker and Kubernetes.
• Experience with JavaScript or another scripting language.
• Experience supporting healthcare data integrations or prior authorization solutions.
• Experience using Jira and Salesforce for ticket management and issue resolution.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 92,700 - 154,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.