Technical Delivery Manager

Company Details

Responsibilities

• Supervise Agile delivery of product priorities, ensure proper planning, coordination, and communication with relevant teams and business stakeholders throughout entire process, from planning to release. This includes identifying any obstacles and proactively taking measures to resolve them, while leveraging AI assisted productivity tools to improve delivery transparency, decision making, and execution efficiency;
• Lead team in balancing refinement activities with sprint deliverables, ensuring a well-maintained backlog. This includes keeping Jira up to date at all times by correctly sequencing issues and maintaining current status and comments;
• Monitor progress of releases, bugs, blockers, and risks while taking ownership of communication with Business Stakeholders and coordinating effectively between the product and engineering teams;
• Actively engaging with Business Stakeholders to understand their needs, priorities, and concerns. This includes taking initiative in providing actionable executive summaries of status updates and risk assessments, supported by data driven insights and AI assisted analysis where applicable;
• Remain informed about upcoming maintenance activities, including patching, that could affect environments related to the product and engineering team's operations. This includes collaborating with product and engineering teams to mitigate any potential disruptions;
• Assist with onboarding new team members by securing access, including them in communication channels, and distributing relevant documentation and training materials; Establish a Team Operating Agreement, with a focus on maintaining team adherence to the agreed-upon principles. This includes conducting team retrospectives and making necessary adjustments as required;
• Facilitate Agile ceremonies while understanding and adhering to their specific goals, and taking prompt action to address any emerging issues;
• Monitor delivery health trends and oversee metrics that serve as reliable indicators of top performing teams. This includes ensuring these metrics are easily accessible, allowing teams to grasp the impact of their daily actions on these trends, and maintaining a keen awareness of delivery quality and speed. Also includes using analytics and observability platforms to support Objectives and Key Results (OKRs), without compromising code quality or introducing defects;
• Manage vendor relationships by assessing and ensuring vendors meet project deadlines, product expectations, and engineering standards.

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Qualifications

Must have a Bachelor's Degree in Computer Science, Information Systems, Engineering, Biomedical Engineering or related field plus 5 years of progressive experience in any occupation which includes the required experience and skills. Experience must include:

• 5 years of experience in IT Project or Delivery Management within a software development environment;
• 5 years of experience leading Agile/Scrum delivery teams, managing Jira-based backlog sequencing, issue lifecycle management, sprint and release management, coordinating cross functional product and engineering teams, and reporting delivery metrics/OKRs to business stakeholders;
• 5 years of experience designing and managing delivery performance metrics, OKRs, and operational dashboards using Power BI and the Atlassian suite, providing data-driven insights into team productivity, delivery predictability, quality trends, and program health for business and technology stakeholders;
• 5 years of experience managing vendor relationships, mitigating delivery risks, coordinating cross-functional dependencies, overseeing release governance, and supporting environment maintenance and patch management across enterprise platforms;
• 2 years of experience leveraging AI-assisted productivity tools (e.g., Microsoft 365 Copilot, GitHub Copilot) to improve delivery transparency, executive reporting, and decision-making;
• 2 years of experience applying SAFe (Scaled Agile Framework) principles to support Agile Release Train (ART) execution, PI Planning, capacity planning and delivery governance across multiple teams and stakeholders; and
• 2 years of experience implementing and supporting ITIL-based Change and Release Management processes, CI/CD pipeline automation, source control integration, build orchestration, and deployment management using ServiceNow, Bitbucket, Bamboo, Jira, and Confluence

Additional Company Details

TRAVEL REQUIREMENT: Approximately 10% domestic travel required to unanticipated locations.