PRIMARY PURPOSE OF POSITION
Provide Application Development and Technical Support to customers (internal and external) as first-line technical resource as directed by the Technical Manager and Regional Sales Manager. Assist small to medium size OEM's and their Tier's in developing new applications while specifying the thermoplastic raw material in our portfolio. Support key processors by making routine engineering calls to key customers in conjunction with local sales team and at the direction of the Technical Manager. Devote your full time to the business and affairs of Chase Plastic Services, Inc., and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
While in this position, you will be required to:
- Provide plastics process troubleshooting support, both on the floor at various customer locations and over the phone/computer/etc.
- Provide material recommendations, application development, supplier technical interface and design assistance as required
- Provide cross territory support of CPS technical staff and Supplier Development Department via local customer and supplier interaction
- Assist the commercial team in providing competitive materials analysis and physical testing projects with suppliers and outside labs as judged good business by Sales in the given region
- Participate in joint technical sales calls and assist in providing support of field sales needs (competitive offsets, specification analysis, etc.)
- Support the Supplier Development and Quality Departments when needed for customer complaints/suspect quality issues related to material issues in your territory and other territories as needed
- Identify and independently build new relationships with OEMs and their respective Tiers in target market segments to promote new CPS business growth
- Work with Chase Plastics Sales, TDE's, Chase Plastics Suppliers/Customers and other personnel to get products approved for use in OEM products and applications sold through CPS sales channels
- Assist in the preparation of presentations, reports, product literature and other sales tools.
- Strive to achieve your annual performance objectives
- Support field-based Sellers in your territory as directed by the Technical Manager and Regional Sales Manager
- Attend market related trade shows as directed by the Technical Manager.
- Ability to travel throughout USA to specific customers and/or suppliers as needed to provide technical support.
- Prospect, plan, and execute on-site customer visits at a rate directed by the Technical Manager to grow presence and loyalty at the engineering level with molders and OEMs alike
- Adhere to the Company Core Values