DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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For further inquiries regarding the following opportunity, please contact our Talent Specialist, Deepak at (224) 507-1279
Title: Technical documentation specialist (Automotive/Industrial)
Location: Woodridge, IL
Duration: 12 Months
Hours: Monday-Friday, 7:00 AM - 4:00 PM
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Job Description:
Position Summary
The Infant Care team is responsible for supporting field investigations, campaign execution, product quality initiatives, and problem resolution activities across the organization. The Campaign Associate serves as a key contributor in managing technical documentation, campaign administration, data management, and operational reporting. This position will support cross-functional teams by ensuring accurate communication of repair procedures, maintaining critical business systems, and driving data integrity across service and engineering operations.
Key Responsibilities
- Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
- Translate complex engineering concepts and corrective actions into practical, user-friendly instructions and visual content.
- Create, review, and maintain service communications, repair procedures, process documentation, and related technical publications.
- Collaborate closely with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
- Ensure technical documentation remains aligned with product improvements, engineering releases, and lifecycle management requirements.
- Maintain and update operational dashboards, reports, and key performance metrics used for business decision-making.
- Support campaign administration activities, including record maintenance, validation, tracking, and program execution across multiple systems.
- Manage asset tracking, inventory records, and supporting documentation for engineering and service-related activities.
- Identify, audit, and deactivate expired campaigns, programs, or records to maintain system accuracy and compliance.
- Conduct data validation and quality reviews to ensure reporting accuracy and consistency across business platforms.
- Assist with field investigations by gathering, organizing, and analyzing information from multiple stakeholders and systems.
- Support continuous improvement initiatives designed to increase operational efficiency, improve data quality, and enhance customer experience.
- Participate in special projects, process improvement activities, and business initiatives as assigned.
Required Qualifications
- Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology. (or)
- 2 years related field, or equivalent work experience.
Additional Requirements
- Strong technical writing and documentation management skills.
- Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint.
- Excellent analytical and organizational skills with strong attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience with service methods, diagnostics, vehicle repair processes, or workshop operations.
- Understanding of vehicle systems, automotive technologies, or similar complex products.
- Experience supporting technical publications, engineering documentation, or service communications.
- Experience working within cross-functional engineering, manufacturing, or service organizations.
- Familiarity with campaign management, field actions, warranty administration, or quality improvement processes.
- Experience maintaining dashboards, reporting systems, or business intelligence tools.
- Strong problem-solving skills with the ability to identify practical and effective solutions.
- Ability to work independently while collaborating effectively across multiple business functions.
Business Impact
- This role provides critical support for field campaigns, technical communications, operational reporting, and system administration activities.
- The position helps ensure accurate repair information reaches the field, supports timely campaign execution, maintains data integrity, and enables engineering resources to focus on technical investigations and problem resolution.
- The role directly contributes to improved operational efficiency, customer satisfaction, compliance, and overall campaign effectiveness.
- This version reads closer to a professional corporate requisition and provides enough depth to justify a contractor request while clearly communicating the business value of the position.
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.