Technical End User Support

Nleague Services Inc

Boise, Idaho

Apply

JOB DETAILS

SALARY

$25–$30 Per Hour

JOB TYPE

Contractor

SKILLS

Board of Education, Budgeting, Cisco Network Systems, Customer Support/Service, Email Technology, Hardware Administration, Help Desk, Identify Issues, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Network Support, Network System Hardware, Problem Solving Skills, Resolve Customer Issues, Software Administration, Support Documentation, Technical Research, Technical Support, Technical Writing, Telephone Skills, Time Management

LOCATION

Boise, Idaho

POSTED

Today

Technical SupportLocation: Boise, IDDuration: 12+ MonthsClient: ID-SBOEJob Id: (756977)Onsite JobImportant Notes: 1 - This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted. 2 - This is a FULLY ONSITE position - because it's fully onsite and short-term, only local candidates should be submitted.This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.The role will primarily involve:Supporting Windows-based machines (Windows 10 & 11)Basic Active Directory user managementTroubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environmentAssisting with basic phone system usage (state phone system, Cisco-based)Working within our in-house ticketing system, which functions similarly to most standard ticketing platformsJob Duties include, but are not restricted to:Identify, research, and resolve technical problems.Respond to telephone calls, email, ticketing system and personnel requests for technical support.Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and ZoomPossess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.Excellent customer service and ability to de-escalate tense situations.

About the Company

Nleague Services Inc

Resume Resources

Free Resume Templates Free Resume Builder