Technical End User Support

Technical Support

Location: Boise, ID

Duration: 12+ Months

Client: ID-SBOE

Job Id: (756977)

Onsite Job

Important Notes: 1 - This is a SHORT TERM position. The position is funded for a 3-month duration. While there is a possibility the position will extend beyond that 3-month term, candidates should understand and accept that this may only last for the 3-month duration initially budgeted. 2 - This is a FULLY ONSITE position - because it's fully onsite and short-term, only local candidates should be submitted.

This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

The role will primarily involve:

• Supporting Windows-based machines (Windows 10 & 11)
• Basic Active Directory user management
• Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
• Assisting with basic phone system usage (state phone system, Cisco-based)
• Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties include, but are not restricted to:

• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, ticketing system and personnel requests for technical support.
• Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
• Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
• Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
• Excellent customer service and ability to de-escalate tense situations.