Technical Engineering Sales Support

General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.

Scope of Essential Responsibilities:

• Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.

• Maintaining job quote log in system

• Provide design assistance to consulting engineers: to include follow up emails to engineers with product selections, submittals, schedules, and specification on every equipment selection request received.

• Customer Service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.

• Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:

• Submittals

• Prior Approval Letters

• General correspondence with customers

• Expedite orders and credits for customers

• Assist customers with returns and the JMP RMA process

• Enter & expedite JCS jobs and factory CQM's

• Must become proficient in company computer-based business systems and equipment quotation and selection programs.

• Assist in setting up and helping with logistical items at local seminars and training classes

• Assist customers on technical issues and system problems.

• Handle all mail and package shipments, incoming and leaving

• Coordinate all Hyfab request from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.

• Maintain all appropriate office supplies and materials: assist management with office equipment maintenance.

• Performs other duties as requested.

Work and Skill Requirements:

• Communication skills: Written and oral
• Proficient in all equipment selection software
• Proficient in all Microsoft Word & Excel

Other requirements:

• Positive Attitude
• Ability to meet deadlines

Education

• College (4 Years) Bachelors Technical Degree or Equivalent Work Experience preferred