Technical Facility Coordinator

Essential Responsibilities:

• Provide general overall facility management services, including continuous monitoring of office/facility

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery

• Follow up with clients to ensure customer satisfaction

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action

• Remain knowledgeable regarding all operational aspects of building systems

• Coordinate with outside contractors for the service and repairs of equipment

• Follow protocol for effective building-specific maintenance and safety procedures

• Maintain on-going communication with contractors, client, and team

• Assist with site inspection within the assigned building portfolio

• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors

• Report on open and closed work orders and check the status of open work orders with the assigned party

• Request, review, and submit work orders, bids, and proposals from vendors

• Verify final invoice pricing and process payments in a timely manner

• Assist in the monitoring and assessment of vendor performance

• Train vendors on work order and billing procedures

• Manage complex work orders such as environmental issues and disaster recovery

• Manage service and performance of vendors and landlords for timely completion of jobs

• Create and record appropriate written communication between all parties

• Schedule and document maintenance and repairs on building equipment

• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates

• Provide process and procedures training and direction to new associates

• Coordinate special events in support of client

• Assist with measuring and reporting key performance indicators against service level agreements

• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

• Coordinate planned and unplanned maintenance activities for building systems and equipment.

• Review maintenance work orders to ensure they are completed accurately, meet quality standards, and
• contain all required documentation.

• Support CMMS administration by
• maintainingaccurate asset data, equipment records, and preventive maintenance schedules.

• Maintain a working knowledge of facility systems, including HVAC, electrical, plumbing, building automation, fire and life-safety systems, lighting, and emergency power.

• Assist with inspections of mechanical rooms, electrical rooms, roofs, utility areas, and occupied spaces to identify issues and verify system conditions.

• Read and understand basic drawings, floor plans, equipment schedules, control diagrams, and manufacturer manuals.

• Ensure contractor work is documented correctly and that issues, recommendations, follow-up actions, and technical documentation are properly entered into the CMMS.

• Support contractor safety programs by verifying compliance with site safety requirements and established work practices.