Technical - GTS IT Business Systems Analyst, 3 Senior

Job#: 3059077

Job Description:

Sr. Business Analyst, Microsoft 365 Adoption & Enablement Specialist

Hybrid Onsite Tuesday-Thursday

Location:

Cedar Rapids, Iowa

Denver, Colorado

Philadelphia, Pennsylvania

If candidates are not available for these locations, then will consider remote options

Max Pay Rate: $66/hr

Job Description:

We are looking for a senior Business Analyst / M365 adoption and enablement specialist who can bridge business needs and Microsoft 365 technology. We need someone who can independently discover requirements, assess solution fit, coordinate with engineering, and then drive the user-facing change through communications, training, readiness, and adoption measurement.

What Were Looking For

1. Must-have skills and qualifications

• Strong Microsoft 365 knowledge, particularly user-facing M365 services and how they are adopted in an enterprise environment.
• Microsoft 365 adoption/user enablement, training, education, and knowledge-management experience.
• SharePoint Online experience is a must, including content management/governance and familiarity with site/user management.
• Strong business-analysis skills, including leading requirements-discovery sessions, documenting business needs, and conducting fit-gap/solution-option analysis.
• Ability to determine when an M365 capability is a good fit and when engineering, architecture, security, or another platform must be engaged.
• Communications and change-management experience, including translating technical information into clear guidance for nontechnical audiences.
• Strong stakeholder facilitation, presentation, written communication, and relationship-management skills.
• Experience preparing users for new technology/features through training, communications, readiness activities, and UAT/pilot coordination.

I would not make a specific certification mandatory. Hands-on M365 adoption, BA, training/change-management, and SharePoint experience are more important for this role.

2. Tools, systems, and technologies

Used regularly / candidate should already understand:

• Microsoft 365 suite
• SharePoint Online
• Microsoft Teams
• Microsoft Copilot / Copilot Chat concepts
• Microsoft Office productivity applications
• Requirements gathering, documentation, and presentation tools

Used by the team and can be learned in our environment:

• Jira for backlog/work tracking
• ServiceNow for requests/support routing
• Microsoft Planner, including our M365 Message Center readiness process
• Viva Engage/Teams communities
• Adoption and usage reporting, including M365/Copilot reporting and Power BI
• Internal SharePoint resource centers and knowledge repositories

Experience with Power Platform, Copilot Studio/agents, Power BI/Fabric, and M365 Message Center is desirable, but I would not exclude a strong candidate solely for lacking one of these areas.

Day-to-day responsibilities

• Work directly with business stakeholders to understand how they work, identify gaps, and determine where M365 capabilities can improve the user experience or business process.
• Gather and document requirements and coordinate with the M365 engineering team on solution fit, dependencies, risks, and technical validation.
• Develop and maintain training materials, job aids, FAQs, communications, and digital learning resources.
• Coordinate M365 user-community and engagement activities and support Champion programs.
• Maintain M365 and Copilot SharePoint resource centers so content remains current, governed, easy to find, and reusable.
• Review new M365/Copilot features for user impact and coordinate readiness, communications, training, pilots, and UAT as appropriate.
• Support adoption reporting and help translate usage data into measurable adoption/value outcomes.
• Own assigned deliverables end to end rather than waiting for detailed instructions at each step.

This is not intended to be an M365 administrator or help-desk role. The person should understand the technology well enough to evaluate needs, explain capabilities and limitations, partner effectively with engineers, and route technical support or security decisions to the correct owners.

Preferred / nice-to-have skills

• Experience supporting an enterprise Microsoft 365 adoption program.
• Microsoft Copilot, Copilot Studio/agents, Power Platform, Power BI, or other Microsoft productivity-tool experience.
• Familiarity with formal change-management methodologies.
• Experience facilitating user communities or Champion networks.
• Digital learning/content-development experience.
• Information architecture and content-governance knowledge.
• Experience using reporting/analytics to measure adoption outcomes.
• Experience coordinating pilots or UAT for new technology.

Experience that would make someone stand out

• Has independently taken an M365 capability from requirements discovery through stakeholder alignment, pilot/UAT, communications, training, rollout, and adoption measurement.
• Can provide examples of helping a business area change how it works, not simply delivering a training class.
• Has worked closely with Microsoft or another technology vendor/partner to introduce new capabilities.
• Has experience with Microsoft Copilot/AI adoption and can discuss governance, user readiness, use cases, and measurable business value.
• Has built scalable adoption programs using self-service resources, communities, Champions, and persona/role-based learning rather than relying only on one-off training.

Key soft skills

• Excellent customer-facing communication and presentation skills.
• Ability to adjust the message for executives, business users, and technical teams.
• Strong facilitation and requirements-discovery skills.
• Organized, accountable, and able to drive work to completion.
• Comfortable working independently in an ambiguous, fast-changing Microsoft 365/AI environment.
• Collaborative and able to build strong partnerships with engineers, service owners, business stakeholders, and vendors.
• Good judgment regarding when to proceed independently and when engineering, architecture, security, governance, or leadership decisions are required.

7. Personality traits that work well on this team

• Proactive and curious.
• Comfortable asking questions early rather than remaining blocked.
• Self-directed and dependable with strong follow-through.
• Customer-focused without overpromising what the technology can do.
• Comfortable with continuous change and learning, particularly as Copilot and M365 capabilities evolve.
• Willing to surface risks, decisions, and dependencies clearly.
• Collaborative, low-ego, and comfortable working across technical and business teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Not Listed, IA, US

Job Type:

Date Posted:

November 11, 2026

Pay Range:

$60 - $66 per hour

Similar Jobs

• Business Analyst 3
• Senior Business Systems Analyst, ServiceNow ITAM
• Sr. Business Systems Analyst (HRIS)
• Senior Technical Business Analyst - CABL Initiative
• Business Technical Analyst