Technical Implementation Manager

Technical Implementation Manager

Location: New York

Responsibilities

Drive integration of the infrastructure by designing the solution, coordinating pilot

programs, implementing the product, and onboarding new customers.

Support the technical design process by participating in the analysis of technical

applications, key milestones, and Partner ecosystem requirements.

Lead customer platform integrations and optimize integration timelines.

Lead and participate in troubleshooting exercises for clients.

Assist in the deployment process for client implementations.

Meet with prospective partner platforms to understand the working capital product and

UX flow they are looking to achieve.

Understand the data available at the platform level and architect the correct solution.

Define a mutual action plan for partner platforms.

Walk partner platforms through the documentation, API via Postman, and solution design

documents.

Synthesize feedback from users to produce insights for product and engineering to

optimize the user experience.

Define and build the operational infrastructure needed to effectively manage, grow, and

optimize the Implementation team.

Define KPIs and OKRs for the client success team.

Build and lead a high-performing team.

The ideal candidate

4- 9 years experience as an Implementation Engineer, Technical Implementation Lead, or

Software Engineer with front-end and back-end experience; or experience in a similar

role with exposure to the challenges of deploying and testing integrations with large

enterprises.

1 - 3 years of software engineering/QA experience is mandatory

Exposure to financial services and a robust understanding of various lending and trade

finance products.

Exposure to API-first products and understanding of how to successfully implement an

API-first infrastructure via sales-enablement tools and Postman.

Comfortable interfacing with tech leads from partner platforms during the

implementation process and able to discuss the technical aspects during those

conversations.

Bachelor's degree or masters degree in a quantitative discipline (e.g. CS, technology,

engineering, math, business, or economics).

Experience in FinTech is mandatory