The position will support the Outside Sales team as well as directly engaging existing and
potential customers. The individual should have a strong background in selling technical
products and solutions. They will need to communicate effectively and work in conjunction with other Operations/Inside Sales staff to address customer requirements. We will provide technical support and
training, but we are looking for an individual who can grow into a position of increased
responsibility.
Responsibilities:
- Handling incoming inquiries from both end-user customers and the Outside Sales team
- Qualifying inbound sales inquiries
- Providing information about a product or solution
- Determining which components are most suitable in collaboration with senior sales
personnel
- Working with vendors to coordinate technical or sales related tasks
- Generating quotations for products, solutions, and services
- Coordinating with procurement/shipping to determine product availability and shipping
information
- Checking in with customers periodically
- Following up with customer inquiries and quotations
- Managing email and phone outreach campaigns
- Setup customers in CRM
- Receive leads from vendors and enter into CRM as needed. Distribute leads to
salespersons
- Quotes within 24 hours of request
- Orders entered when received
- Acknowledgements to customers as soon as possible
Expedite orders as needed
Manage in-house orders
- Sales Logic
- Terms and Conditions negotiation as part of the sales process
- Providing Certificate of Insurance to customers as required
- Quotations for customers
- Close Sales orders
- Resale certificates
- Applications for accounts
- Reconcile Commissions
- Purchasing
- Prepare and place Purchase Orders for products for customers as required
- Analyze inventory for Economic order quantity
- Manage semi-annual returns for stock rotation requirements
Demo Equipment
- Order demo equipment
- Manage demo equipment
Internal Training Management
- Manage training requirements for on boarding new technical or commercial sales
resources
- Report progress against sales training plans
- Organize Vendor training events for sales and technical teams
- Manage the lists of persons that are to receive training and webinar announcements
from the various vendors
Other
- This position is conducive to remote work; most of the time is spent at the
computer.
- This position's hours are typically Monday through Friday, with some flexibility
based on business and personal needs.
- Every position requires certain physical capabilities. CTi seeks to make
reasonable accommodations that enable individuals with disabilities to perform
essential duties when possible.
- Use Outlook, Teams and CRM as primary communication internally and
externally.
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