Technical Inside Sales

POSITION: Technical Inside Sales
REPORTS TO: Distribution Manager
LOCATION: Visalia, CA
SALARY: $24.00 to $40.00/per hour, DOE

COMPANY OVERVIEW:

Established in 1913, Electric Motor Shop is a premier electrical contractor, motor repair shop and electrical supply wholesale distributor. The Electric Motor Shop's state of the art repair facility offers all levels of motor and pump repair, service and rewinding, with 24 hour service availability. Our supply division has one of the largest stocking warehouses in Central California. We also have a fully licensed professional contracting division capable of providing service for small to large industrial projects, including custom panel design and installation, PLC programming, AC drives, and transformer installations.

JOB SUMMARY:

The Technical Inside Sales Representative plays an important role in supporting our customers, account managers, and internal sales team by providing exceptional customer service, product knowledge, and timely sales support. This position involves assisting customers with product selection, quotations, order processing, product sourcing, and technical inquiries across a broad range of industrial electrical products, including electric motors, motor controls, power distribution, automation products, and related equipment.

Successful candidates will demonstrate strong communication skills, attention to detail, problem-solving abilities, and a commitment to meeting customer needs in a fast-paced environment. Whether you bring years of industrial electrical sales experience or a strong customer service background with a desire to learn, we value motivated individuals who take pride in helping customers, solving problems, and contributing to a successful team.

Principal Duties & Responsibilities:

• Provide excellent customer service and build strong relationships with customers, account managers, vendors, and internal teams.
• Prepare accurate quotations, process orders, and respond promptly to customer inquiries regarding pricing, availability, and delivery.
• Assist customers with product selection, technical information, and solutions for industrial electrical products, including motors, controls, power distribution, and automation.
• Generate new and repeat sales by promoting stock products, recommending alternatives, and identifying opportunities to increase sales.
• Resolve customer concerns and order discrepancies professionally while ensuring timely follow-through.
• Collaborate with purchasing, warehouse, outside sales, and technical teams to meet customer expectations.
• Continuously develop product knowledge, technical skills, and understanding of industry applications.
• Manage multiple priorities while maintaining accuracy, organization, and attention to detail.
• Support fellow team members and assist with other departmental responsibilities as needed.

Required Qualifications (Skills, Education and Experience)

• Valid California driver's license with a clean driving record.
• High school diploma or equivalent.
• Strong customer service, communication, and interpersonal skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to learn industrial electrical products, applications, and company procedures.
• Computer proficiency and ability to learn business software and order processing systems.
• Willingness to participate in pre-employment drug/alcohol testing and background screening.

Preferred Qualifications:

• Previous experience in electrical distribution, industrial supply, or technical inside sales.
• Knowledge of industrial electrical products, including electric motors, motor controls, circuit protection, power distribution, PLCs, HMIs, and variable frequency drives.
• Experience preparing technical quotations, sourcing materials, and identifying equivalent or alternative products.
• Ability to interpret product specifications and assist customers with application requirements.
• Experience working with manufacturers, vendors, and outside sales representatives.
• Familiarity with ERP/order management systems and Microsoft Office applications.
• Demonstrated ability to build customer relationships, identify sales opportunities, and provide effective product solutions.

Disclaimer: This Job Description illustrates the general nature and level of work performed by employees within this job classification. It is not intendedto contain or to be interpreted as a comprehensive inventory of all duties,responsibilities, and skills requiredof personnel so classified.