Technical Intern 3 - Service Desk

Job Description

About BAE Systems

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job

Air and Space Force Solutions, a business unit within BAE Systems, has openings for two Technical Intern 3 positions. The selected candidates will join our Information Services team and have an important role in supporting our mission of strategic deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

Work Location

Clearfield, Utah, or occasionally hybrid remote

Travel

<10%

Clearance Requirement

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required.

Certification Requirement

If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.

Citizenship Requirement

Pursuant to a government contract, this specific position requires US citizenship.

#ASFS

Required Education, Experience, & Skills

Education and experience requirements for this position are as follows:

• High School Diploma
• Current college Junior, Senior, or Graduate student pursuing an accredited degree program in software engineering, information technology, or similar related technical field

Required Skills and Education

• Successful candidates will be enrolled in an accredited degree program in Software Engineering, Information Technology, or related area of study
• Demonstrated ability to exercise discretion and independent judgment in the performance of duties
• Experience with effective oral and written communication
• Demonstrated ability to exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with company personnel, customers and suppliers
• Familiarity with ticketing systems used to communicate with customers
• Demonstrated decision-making skills using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations
• Customer service skills with ability to research issues and identify solutions

Clearance Requirement

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred, but not required.

Certification Requirement

If not already DoD 8570 IAT Level II compliant, the applicant must receive CompTIA Security+ or other DoD IAT Level II certification within 6 months of employment.

Citizenship Requirement

Pursuant to a government contract, this specific position requires US citizenship.

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills

• Possess troubleshooting skills to isolate potential issues and effectively communicate with the customer
• Excellent customer support skills
• Exceptional time management
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information

Full-Time Salary Range: $46437 - $62721

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.