Technical ITPM

Overview:

The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise IT support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance.

Qualifications:

Mandatory Skills:

• Demonstrated experience coordinating between design, engineering, and product stakeholders
• Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials
• Demonstrated experience driving adoption initiatives across product teams.
• Demonstrated experience managing design system or component library projects.
• Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology.
• Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/Ul), reducing O&M, increasing quality and speed of delivery.
• Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
• Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development.
• Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.

Desired Skills:

• Demonstrated experience working with Sponsor and partner IT organizations.
• Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar).
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.
• Demonstrated experience with AI/SI integration into existing business workflows.