Technical Manager

Responsible for overseeing technical operations, ensuring product quality, maintaining production efficiency, and coordinating technical activities to meet organizational goals. Leads troubleshooting, process improvement, equipment performance, and compliance with standard operating procedures (SOPs), quality systems, and safety regulations. Collaborates with cross-functional teams to resolve technical issues, optimize workflows, and maintain consistent production standards.

• Bachelor's degree in Engineering, Computer Science, Information Technology, Manufacturing, or a related technical field.
• Master's degree in Engineering or Business Administration (MBA) preferred.
• Relevant technical certifications may be an advantage.

Required Technical Skills:

• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE, VoLTE, VoWiFi, 5G, Telco/Public Cloud (CNF and VNF), and IP connectivity.
• Protocol Knowledge: Proficiency in TCP/IP, routing/switching, network security, network management, DNS, RADIUS, LDAP, MAP, Diameter Policy Control and Charging.
• Cloud Infrastructure: Experience with Telco, distributed, and edge cloud environments.
• Cloud Configuration and Troubleshooting: Hands-on experience with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO. Working experience with the NCS platform is mandatory.
• Networking: Knowledge of Layer 2/Layer 3 switches, routers, and firewalls.
• Servers and Storage: Experience with Airframe, HPE, Dell, and EMC.
• Monitoring Solutions: Experience with Prometheus, Grafana, and Thanos.
• DevOps and Automation: Knowledge of DevOps tools, cybersecurity, Ansible, and GitOps for NCD.
• Cloud MoO Processes: Familiarity with cloud Methods of Operation and ticketing systems such as Salesforce.

Additional Requirements:

• English Communication: Excellent written and spoken English skills for effective customer interaction.
• Technical Communication: Ability to explain complex technical concepts through documentation, presentations, and meetings.
• Customer-Facing Experience: Experience in customer-facing roles, including 24/7 emergency on-call support.
• Escalation Management: Ability to manage escalations across cross-functional teams and coordinate resources to resolve issues.
• Project Management: Understanding of project management principles and methodologies.
• Business Understanding: Knowledge of business concepts and development processes.
• Role Context: Care Technical Manager (CaTM).
• Oversee daily technical operations and ensure efficient workflow execution.
• Lead, mentor, and support technical teams to achieve project objectives.
• Plan, coordinate, and monitor technical projects, timelines, budgets, and deliverables.
• Identify and resolve technical issues through troubleshooting and root cause analysis.
• Develop and implement technical strategies, procedures, and process improvements.
• Ensure compliance with quality standards, safety requirements, and organizational policies.
• Collaborate with cross-functional teams to align technical activities with business goals.
• Monitor system performance, operational metrics, and team productivity.
• Evaluate new technologies and recommend solutions to improve efficiency and reliability.
• Prepare technical reports, project documentation, and management updates.
• Manage resource allocation, project risks, and competing priorities.
• Communicate technical requirements, project progress, and recommendations to stakeholders.