Technical Operations Manager

The Technical Operations Manager will support all aspects of concrete quality for the Ready-Mix in all regions ensuring products meet company, customer, and regulatory standards. This role supports the daily activities of QC Technicians, maintains lab operations and testing equipment, reviews daily schedules, and monitors mix designs for material performance.

The Technical Operations Manager will oversee all laboratory and field quality-control personnel, monitor raw materials, manager testing programs, investigate quality issues, and work closely with plant operations, dispatch, sales, and customers to ensure consistent product performance.

What You'll Do:

• Maintain full compliance with all safety and environmental policies and procedures, ensuring both personal and team adherence.
• Lead day-to-day field operations and ensure compliance with established policies, procedures, and standards.
• Support, develop, and implement quality control programs, inspections, and performance standards.
• Help establish and monitor key quality and operational performance indicators.
• Monitor concrete mix designs, raw materials, production processes, and finished-product performance.
• Ensure testing is performed in accordance with applicable ASTM, ACI, and project specifications.
• Investigate customer complaints, research, analyze cause, and propose issue resolution.
• Asist with the coordination of the collection of from suppliers of component / aggregate materials.
• Represent the Company at pre-pour meetings as directed.
• Review testing protocol and procedures, within industry standards, as specified by ASTM standards.
• Follow established quality control procedures to ensure that concrete mixes produced meet the customer's job-specific requirements.
• Participate in mix and test trial batches in advance of jobs within provided specifications.
• Maintain accurate and up-to-date documentation of testing completed with results.
• Maintain lab area and equipment according to industry standards.
• Coach and guide process locations in achieving the utmost in quality; includes providing process personnel with tools to monitor quality.
• Train and develop QC technicians in proper sampling, testing, documentation, and safety procedures.
• Establish performance expectations and promote accountability within the QC department.
• Keep abreast of changes, new innovations, etc. related to product quality and the industry; convey such information to appropriate personnel.
• Perform other duties as assigned.

What Will Make You Successful: 

• Bachelor's Degree or equivalent combination of education and experience required.
• Minimum 5 years of Quality Control experience in ready-mixed concrete environment required.
• Demonstrated ability to lead, develop, and collaborate with teams while holding employees accountable to quality, safety, and performance standards
• NRMCA Concrete Technologist Level 3 Certification (to be completed within 18 months).
• DOT Technician Certification and ACI Field Grade 1 certification (to be completed within 12 months).
• Ability to read and comprehend project specifications and ACI/ASTM guidelines.
• Ability to comprehend statistical data and develop trend analysis.
• Ability to work independently with minimal supervision.
• Proficiency in reading, understanding, speaking, writing, and using the English language.
• Advanced ability to accurately perform and interpret mathematical calculations, including addition, subtraction, multiplication, division, percentage analysis, and area, volume, unit weight, and total weight computations using fractions, decimals, and whole numbers, to support quality control, production analysis, and compliance requirements.
• Advanced working knowledge of computers and business systems, including Microsoft Office and quality-related reporting, documentation, and data analysis tools
• Current, valid driver's license in the state of residence, with the ability to travel between facilities, job sites, and customer locations as required
• Strong written, verbal, and organizational communication skills, with the ability to prepare technical reports, present findings, and lead quality-related discussions
• Proven ability to communicate professionally and effectively with all levels of the organization, including executive leadership, operations, and sales, as well as external customers, inspectors, and regulatory agencies.

Physical Demands:

• Ability to safely lift a minimum of 50 lbs.
• Ability to work in extreme weather, including but not limited to high heat, low temperature, and high sun environments.
• Ability to sit, stand, and walk for long periods of time.
• Ability to climb and descend stairs.
• Ability to perform direct keyboard entry operations for regular periods of time.