Technical Product Manager

The Product Manager is responsible for collaborating with business partners and IT teams to identify technology solutions, build or buy capabilities, and implement innovative products that deliver exceptional user experiences for members and staff.

This role serves as the bridge between business objectives and technology solutions. The Product Manager works closely with business leaders and product stakeholders to support strategic planning, prioritization, efficiency analysis, release management, product consultation, and system enhancements. The role involves analyzing business processes, identifying improvement opportunities, and partnering with cross-functional teams to implement solutions that improve efficiency and end-user satisfaction.

Minimum Qualifications

• Bachelor's degree in Business Administration, Business Analysis, Information Technology, Information Systems, Computer Science, or related field (Master's degree preferred).
• 1–3 years of experience in technical product management, product ownership, or business analysis, preferably in financial services or similar regulated environments.
• Familiarity with programming concepts, SQL, APIs, and the Software Development Life Cycle (SDLC).
• Proficiency in Microsoft Office Suite and project management tools (e.g., Microsoft Project, Smartsheet).
• Experience with business analysis tools such as Visio and JIRA.
• Strong analytical and problem-solving skills with ability to translate business needs into technical solutions.
• Excellent verbal and written communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience with Agile and Waterfall methodologies and ability to manage multiple concurrent initiatives.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment with minimal supervision.
• Strong interpersonal and collaboration skills.

Preferred Qualifications

• Experience with core financial systems and related applications.
• Knowledge of regulatory requirements and compliance within financial services.
• Certifications in Business Analysis (e.g., CBAP, PMI-PBA) or related disciplines.
• Experience in process improvement, workflow analysis, and procedure development.

Essential Duties and Responsibilities

Requirements & Analysis

• Elicit, analyze, and document business requirements ensuring clarity, completeness, and feasibility.
• Evaluate existing systems and processes to identify improvement opportunities aligned with business goals.

Solution Design & Delivery

• Develop detailed functional and technical specifications for new systems or enhancements.
• Ensure solutions are scalable, reliable, secure, and aligned with business needs.
• Support delivery of projects on time, within budget, and meeting quality standards.

Testing & Quality Assurance

• Develop and execute test plans to validate system requirements.
• Identify, document, and support resolution of defects and issues.

Stakeholder Communication

• Maintain ongoing communication with stakeholders throughout the project lifecycle.
• Provide regular updates on project status, risks, and issues.

Training & Documentation

• Support development of end-user training materials, documentation, and user guides.
• Collaborate with stakeholders to ensure effective adoption and usability of new systems.

Data & Reporting

• Analyze data to support decision-making and business strategy.
• Develop reports and dashboards to provide actionable insights into key performance metrics.

Compliance & Governance

• Ensure systems and processes comply with regulatory requirements and industry best practices, including security and data protection standards.