Technical Product Owner

Fort Worth, TX

$48–$52 Per Hour

1 day ago

Job Description

?????Position Details:
Job Title:Technical Product Owner
Location:Fort Worth, TX (Hybrid: 3 days onsite)
Duration:Contract with extension

Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities
Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies
Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing
Partners as required with enterprise initiative leaders, engineering, architecture, and UX
Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones
Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers
Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention
Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance
Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights

Job Description:
What Candidates Will Do:

Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability.
Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams
Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value
Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement
Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings
Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability

All Candidates Will need for success:
Minimum Qualifications – Education & Prior Experience:

Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience
Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release
Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement
Strong written and verbal communication skills with experience working across business, technology, and vendor teams
Preferred Qualifications- Education & Prior Job Experience
Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products
Experience with agent desktop, CRM, workflow, and knowledge management technologies
Familiarity with product architecture, DevOps practices, APIs, and release processes
Experience working in a large enterprise with multiple products and platforms
Skills, Licenses & Certifications
Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred
Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)

Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills
Top requirements:

Product (CSPO cert), mix of technology and business domains, communication

Nice to have:

Airline domain, Azure Dev Ops tool familiarity, organization, planning, scrum

Note:

Pay Range: $48- $52/hr.

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

#LI-PP1

Numbers & Facts

Location	Fort Worth, TX
Salary	$48–$52 Per Hour

Skills

Agile Programming Methodologiesunmatched
Application Programming Interface (API)unmatched
Architectural Servicesunmatched
Backlog Prioritizationunmatched
Best Practicesunmatched
Call Centersunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Desktop PCunmatched
DevOpsunmatched
Emerging Technologyunmatched
Enterprise Architectureunmatched
Establish Prioritiesunmatched
Industry/Trade Analysisunmatched
Knowledge Managementunmatched
Knowledge Transferunmatched
Leadershipunmatched
Management of Information Systems/Technology (MIS)unmatched
Microsoft ADO (ActiveX Data Object)unmatched
Microsoft Windows Azureunmatched
Multiplatform/Cross-Platformunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Product Backlogunmatched
Product Demonstrationunmatched
Product Documentationunmatched
Product Managementunmatched
Scrum Product Ownerunmatched
Scrum Project Management and Software Developmentunmatched
Sprint Planningunmatched
Sustainabilityunmatched
Technical Deliveryunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched
Writing Skillsunmatched

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