Technical Product Support Specialist

Overview This range is provided by Action Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$100,000.00/yr - $150,000.00/yrDirect message the job poster from Action TechnologyPosition : Vice President of Recruitment at Action Technology a Division of Action Staffing Group/Top Technical RecruiterThis is a full time positionMust have experience programming in Java and/or PythonMust have experience working for a start up!Company DescriptionOur client revolutionizes regulatory compliance for financial advisors and institutions with its AI-powered monitoring and archiving solution. Their all-in-one platform simplifies compliance with seamless archiving capabilities for communication channels such as iMessage and WhatsApp, integrating effortlessly across social media, chat platforms, email, and text messages. By reducing false positive flags by 98%, our client streamlines workflows and improves accuracy, saving compliance professionals valuable time. Built on a robust infrastructure, their platform ensures data integrity and security, meeting critical compliance needs and protecting sensitive communications.What You'll DoManage and track multiple ongoing engineering projectsJoin customer support calls and quickly remedy any issuesTranslate business needs into clear requirements and Jira ticketsInterface with senior developers, product, and client success teamsOptionally contribute to technical discussions and light code reviewsWhat You Bring5–7 years in technical support engineeringStrong communication, prioritization, and self-management skillsExperience with both on and offshore development teamsTechnical fluency (Java, Golang, Python, APIs, git, SDLC)Experience with Jira, GitHub, Slack/Teams, Confluence, or similar appsBonus: experience in compliance, fintech, or regulated industriesSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentGet notified when a new job is posted.#J-18808-Ljbffr