The Technical Project Coordinator will be responsible for managing technical projects, including customer onboarding, phishing campaigns, email signature implementations, Sharepoint migrations, and internet installations.
This role reports to the Technical Project Management Team Lead.
The Technical Project Coordinator will interact daily with the Cortavo support teams to:
Drive project activities by working with our Service Desk, Field Services, and Engineering departments
Coordinate/ensure all tasks are being completed within expected timeframe
Ensure that procurement is happening as expected
Field engineer scheduling for onsite activities (site surveys, hardware installations)
Validate orders for internet and other services that may need to be provisioned
The Technical Project Coordinator will interact their assigned Cortavo customers to ensure:
Project definition, project planning, date setting, and milestone tracking
Coordinate interactions with Cortavo resources to accomplish project requirements
Continual understanding of project milestones and timelines by frequent verbal and written communication
Responsibilities:
Anticipate customer needs and proactively addressing them throughout the project management process, ultimately positioning accounts for continued success.
Ensure timely and successful project management to help customers realize the business value of our partnership and offerings.
Maintain customer satisfaction by engaging other teams and removing roadblocks.
Develop customer-facing documentation to visually describe project management milestones and timelines.
Generate a high level of communication with meeting recaps.
Provide recommendations for process and/or communication improvement related to technical projects to reduce delivery time and improve customer satisfaction.
Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, IT Glue, Datto, Salesforce, etc).
Required Skills & Qualifications
Bachelor’s degree, Business Administration or related field
Minimum 3 years project management experience
Experience with technical project management (HaaS, SaaS, IT services)
Experience in a customer service/success environment/implementation/project management environment
Experience with project management tools (Smartsheets, Wrike, etc)
Experience with ticketing systems (Autotask, Halo, Jira)
Proficiency in Microsoft Office Suite & Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills; empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities
Empathy for customer when delays or issues occur
A true note-taker; drive for accomplishing task on-time or ahead of time