Technical Project Engineer (Omnichannel) - Tolling

Technical Project Engineer (Omnichannel)

Job Purpose

The Omnichannel Technical Project Engineer combines project management and technical skills to ensure successful implementation of omnichannel strategies.

Overseeing the design, development, and deployment of technical solutions that integrate various end-user touchpoints into a cohesive customer experience.

The position is initially remote, and once the project is up and running, will requires frequent, in-office presence within Denver, Colorado 80012.

Responsibilities

• Design and implement scalable and secure cloud-based omni channel solutions using platforms such as AWS and Azure.
  
• Develop and maintain network architecture, ensuring optimal performance, security, and reliability.
  
• Collaborate with development teams to create robust software solutions that integrate seamlessly with existing systems.
  
• Experience with telephony solutions such as Amazon Connect and Genesys.
  
• Experience with website and mobile application technologies such as Headless CMS and platforms such as Kontent AI, as well as others.
  
• Oversee the design and management of omni channel solutions, covering telephony, websites, mobile applications, chat bots and Artificial Intelligence.
  
• Conduct thorough assessments of current solutions and identify areas for improvement.
  
• Provide technical leadership and guidance to cross-functional teams throughout the project lifecycle.
  
• Ensure compliance with industry standards and best practices for security, performance, and scalability.
  
• Stay up to date with the latest advancements in relevant technologies and solutions.
  
• Applies a digital first mentality in regard to technology and solutions
  
• Experience with relevant accessibility requirements for websites and mobile applications
  
• May perform other duties as assigned. 
  

Skills/Attributes

• This role requires a blend of technical expertise, project management skills, and communication abilities to work effectively with stakeholders and different teams.
  
• Strong expertise in cloud platforms such as AWS or Azure.
  
• Proficiency in writing and reviewing technical documentation.
  
• Experience with Project Management methodologies and tools, such as PMP, JIRA, Systems Engineering Management Plans.
  
• In-depth knowledge of telephony solutions.
  
• Excellent problem-solving skills and the ability to think strategically.
  
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  
• Possess an unwavering commitment to excellence.
  
• Strong quantitative and analytical mindset with attention to detail.
  
• Eagerness to learn and grow in a fast-paced environment.
  
• Good communication and collaboration skills with the ability to adapt to different audiences.
  
• Self-starter with a can-do attitude and strong work ethic.
  

Educational Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering or related field.
  

Travel Requirements

• 10% within USA to support needs of the Projects.