Technical Records Specialist 1 - CYFS

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

• THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

The Division of Youth Safety and Permanency within the Department of Health & Welfare has a current opening for Technical Records Specialist 1. The Technical Records Specialist 1 provides administrative, clerical, and records management support for child welfare programs within the Idaho Department of Health and Welfare. This position has a wide variety of secretarial and specialized support functions requiring in-depth knowledge of program operations, policies, and procedures. The role supports child welfare social workers, maintains accurate records, processes financial and contractual documents, and serves as a point of contact for the public. This position will be located in Boise.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

• Perform a wide variety of secretarial functions and coordinate non-routine secretarial and clerical activities.
• Perform specialized support work that requires in-depth knowledge of child welfare programs, processes, and documentation requirements.
• Provide general administrative support to child welfare social workers, including scheduling, document preparation, and records coordination.
• Provide front desk and phone coverage; respond to inquiries from the public, staff, and external partners in a professional and timely manner.
• Gather information, make decisions within established guidelines, resolve problems, and respond to inquiries related to program operations.
• Review, evaluate, approve, and process records and/or documents to ensure accuracy, completeness, and compliance with policies and regulations.
• Maintain accurate invoice and contract documentation; verify information and resolve discrepancies as needed.
• Prepare financial transactions, including credit card transmittals and other basic bookkeeping and financial records.
• Maintain confidentiality of sensitive and protected information in accordance with state and federal regulations.
• Organize, maintain, and retrieve physical and electronic records in accordance with records retention requirements.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
• Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

• Bilingual English/Spanish preferred.

Learn About a Career with DHW

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

• PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.