Technical Records Specialist 2

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Technical Records Specialist 2 for our client in Boise, ID 83702. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID:
Position Title: Technical Records Specialist 2
Location: Boise, ID 83702
Duration: 7 months
Work Schedule: Morning Shift 35 hour. /Week

Position Summary

The Technical Records Specialist 2 plays a key role in supporting the Newborn Screening and Children's Special Health Programs, which focus on identifying health conditions that may impact a child's long-term well-being and connecting families with appropriate resources and services. This position is responsible for managing program data, maintaining specialized databases and software systems, providing customer and technical support, and assisting with program evaluation and quality improvement initiatives.

The ideal candidate is detail-oriented, highly organized, customer-focused, and experienced in data management, records administration, and problem-solving within a collaborative team environment.

---

Key Responsibilities

• Maintain and support specialized software and database systems used for program data collection, monitoring, evaluation, and reporting.
• Enter, update, retrieve, and verify information within computerized record management systems.
• Extract, analyze, and compile data for reports, presentations, and program performance monitoring.
• Perform data quality reviews and identify discrepancies, errors, or incomplete information; implement corrective actions as needed.
• Provide technical assistance and troubleshooting support to healthcare providers, community partners, and external customers.
• Respond to inquiries from families and stakeholders, delivering timely and professional customer service.
• Interpret and explain policies, procedures, laws, regulations, and program requirements to customers and partners.
• Assist with quality improvement initiatives and support program evaluation activities.
• Research and resolve operational, database, or program-related issues using multiple information sources.
• Prepare, review, and proofread correspondence, reports, and other program documentation.
• Collaborate with internal teams and external partners to ensure efficient program operations and service delivery.
• Perform additional duties, special projects, and assignments as required.

---

Required Qualifications

Education & Experience

• High school diploma or equivalent required; Associate's or bachelor's degree in health administration, Public Health, Business Administration, Information Systems, Data Management, or a related field preferred.
• Experience working with databases, electronic records systems, or data management software.
• Experience in administrative support, records management, healthcare administration, public health, or related environments preferred.

Knowledge, Skills & Abilities

• Strong customer service and communication skills, with the ability to interact professionally with diverse populations.
• Experience researching information, analyzing data, and resolving complex issues.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Experience composing, editing, and proofreading professional business correspondence.
• Ability to monitor and maintain record systems while identifying and correcting errors.
• Ability to interpret, explain, and apply policies, procedures, laws, and regulations.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Ability to work collaboratively within a team environment while maintaining confidentiality of sensitive information.

---

Preferred Qualifications

• Experience supporting public health, healthcare, social services, or government programs.
• Experience with data reporting, quality assurance, and process improvement initiatives.
• Familiarity with healthcare data systems, program evaluation, and reporting methodologies.

---

Work Environment

• Primarily office-based environment with extensive use of computer systems and databases.
• Regular communication with healthcare providers, families, community partners, and program staff.
• Must be able to work independently and collaboratively while maintaining a high level of accuracy and professionalism.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.