Technical Repair and Commercial Coordinator

Job Description:

Repair Intake, Assessment and Processing 

·    Receive, identify, record, and enter incoming repair seals into SAP. 

·    Disassemble, wash, decontaminate, blast, clean, and prepare components for inspection and repair. 

·    Perform technical assessments to determine whether components may be reused, repaired, or replaced. 

·    Inspect and analyze mechanical seal components and interpret simple through complex component and assembly drawings. 

·    Prepare basic customer condition reports and support product failure analysis in accordance with company standards. 

·    Locate internal drawings and technical information needed for repair and manufacturing activities. 

Repair, Assembly, Testing and Quality 

·    Lap seal faces, polish metal components, and cut or bore raw material when required for shop manufacturing. 

·    Assemble repaired seals and verify that parts and components meet applicable quality requirements. 

·       Pressure test repaired seals, record results, and confirm work is complete before release. 

·    Box, label, and prepare completed repairs for shipment. 

·    Perform assigned quality management checks to confirm parts and items are accurately manufactured. 

SAP, Order and Inventory Administration 

·    Create repair notifications, sales orders, and production orders in SAP. 

·    Release, confirm, complete, and invoice sales and production orders as required. 

·    Receive purchased goods, stock transport orders, and purchase order items by posting the appropriate goods movement. 

·    Adjust or determine system inventory needed to support repair and production processing. 

·    Input technically assessed parts lists into SAP to support commercial pricing and quotation activities. 

·       Complete required SAP processing for the Repair Supervisor, including code creation and routing responsibilities as assigned. 

Customer and Sales Support 

·    Assist customers and sales representatives by phone, email, or in person. 

·    Provide repair status updates, pricing information, and estimated lead times based on available information and established processes. 

·    Research and respond to inquiries regarding new and repair orders. 

·    Create orders for customers and process counter sales, including invoicing where required. 

Material Handling, Shipping and Documentation 

·    Pull parts and items required for orders in process. 

·    Operate a forklift as authorized and in accordance with applicable safety requirements. 

·    Arrange or complete pickup and delivery of orders, parts, tools, and shop items when needed. 

·    Maintain required records and file invoices, packing slips, proofs of delivery, test records, and related documentation. 

·    Create shipping, repair, and customer location labels as needed. 

Health, Safety, Environment, Quality, and Ethical Standards

Ensure compliance to Health, Safety, Environment, Quality, and ethical standards of the group are sustainable and world leading.

Organization

This position has no supervisory responsibilities.

Required Skills and Qualifications

• High school diploma or GED required.
• Minimum of two years of assembly, production, repair, or related experience, or an equivalent combination of education and experience.
• Working knowledge of ERP systems; SAP S/4HANA experience preferred.
• Ability to read and interpret technical drawings and repair documentation.
• Ability to perform mechanical assembly, inspection, testing, and basic shop operations safely and accurately.
• Effective customer service, communication, organization, and documentation skills.
• Ability to operate a forklift, subject to required company authorization or certification.
• Valid driver requirements applicable to assigned pickup and delivery duties.

Physical Requirements

• This position requires the ability to sit, stand, walk, talk, hear, lift up to 50 pounds, reach with hands and arms, climb, bend, crawl, squat, and the ability to see. Must be able to perform the essential job functions with or without reasonable accommodations and meet all the mandatory qualifications.

Working Conditions

• This role will primarily be performed in an office environment with visits to the workshop area.

AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.