Technical Sales Representative

Position Purpose: Coordinate business development/sales and account management activities

Job Responsibilities:

· Assist the Sales Team in quoting new projects, including but not limited to compiling costs for purchased components, resin, tooling, and outside services.

· Maintain HubSpot quote data and ensure that all quotations are properly documented, tracked, and updated.

· Aid the sales team in coordination of on-site customer visits, including conference room availability, luncheons, presentations, tours, etc.

· Professionally represent the Company in a positive manner both internally and externally.

· Assist with market research and analysis to better understand target markets and prospective customers.

· Responsible for completing quote worksheets for new projects as assigned. All quotes must maintain minimum margin levels based upon criteria established by management. All quote worksheets to be approved by Manager prior to submission to customer.

· Work with the Sales Team to prospect and develop new business opportunities that are a strategic fit for the organization based on criteria established by Executive Management.

· Inside Sales/Account Management- Manages relationships with existing customers as assigned to ensure complete satisfaction.

· Responsible for understanding assigned customers current business needs and providing sales forecasts

· Work closely with Engineering to monitor new customer projects and ensure information required for Master Control Plans (MCPs) is obtained and documented.

· Collaborate with Customer Service, Production Planning, and Engineering by communicating customer forecasts, satisfaction levels, quality concerns, and potential scheduling issues to ensure that personnel, equipment, materials, and services are available as needed.

· Work with Engineering to launch new projects by reviewing quotations, product designs, manufacturing feasibility, mold design feasibility, packaging requirements, and any special inspection requirements identified during the sales process.

· Participate in weekly Sales and Engineering meetings to ensure commitments are met and provide information as needed.

· Collaborates with Management and Engineering to ensure new project costs are in line with quotes and meet minimum margin levels.

· Maintain cleanliness of work area and work safely.

Qualifications:

Education:

· College Degree preferred but not required

· High School Diploma

Work Experience:

· Minimum of 3 years in sales, project engineering, or account management, preferably with a custom manufacturing company

· Recent college graduate in lieu of actual work experience is an option

Knowledge/Skills and Abilities:

**Analytical. **Formulating sales strategies requires sales managers to collect and interpret sales data. The analysis involves information such as quantity of products or services, gross revenues and demographics of the purchasers.

Leadership. The Technical Sales Representative must lead and direct internal team and customer in proper direction. As a result, mandatory leadership skills consist of establishing plans, conveying goals, evaluating performance and suggesting improvements.

Persuasion. Persuasion skills help managers gain new opportunities by not giving up when there is a good opportunity presented as well as retaining customers who may have dissatisfaction with the quality or price of goods and services. Dispute resolution also requires the ability to persuade, as you may need to explain or clarify company policies on prices and other sales terms.

Customer Service. In speaking or meeting with customers, you must exhibit courtesy and patience. Customer service includes grasping the needs and desires of customers to fashion appropriate solutions.

Communication. Must clearly convey information both internally and external both written and verbal forms. Communication skills also include listening to customers, higher-level supervisors and managers or staff from other departments, such as quality and engineering. Moreover, questioning helps a sales manager understand the information and points made by those with whom the manager deals

Other key attributes include:

· A positive attitude

· Proficient in using computer and software like: Microsoft Office, IQMS

· Good interpersonal skills both written and verbal

· Ability to make timely fact-based decisions; shows good judgment

· Ability to work independently and handle projects to completion

· Ability to oversee and drive projects