Technical Service Coordinator

Technical Service Coordinator - Full Time

Rampart Operations Center

101C Shades Creek Circle

Birmingham, AL 35211

About Rampart

At Rampart, we're transforming radiation protection solutions for interventional healthcare teams. Our innovative shielding systems deliver industry-leading radiation safety without the burden of wearing lead aprons. With a focus on radiation attenuation, orthopedic health, and team-wide protection, Rampart empowers healthcare professionals to work confidently and comfortably.

Our portfolio includes cutting-edge products like the Defender, Bunker, Shadow, Guardian, and Sentry, designed for use in interventional cardiology, peripheral, neuro, and aortic procedures. Backed by peer-reviewed research, real-world studies, and field-tested innovation, Rampart provides comprehensive solutions to protect healthcare teams from the dangers of radiation exposure.

The Role

The Technical Service Coordinator plays a vital role in supporting Rampart's mission by ensuring our devices perform at the highest standards. This role focuses on coordinating service orders, managing repairs, and virtually assisting service technicians in the field. From organizing service logistics to supporting inventory management, you'll help keep our life-saving equipment running seamlessly for healthcare providers.

This position is based in Birmingham, AL and reports directly to the Technical Service Manager.

What You'll Do

• Coordinate and track service orders through service management software.
• Communicate directly with customers regarding service issues and updates.
• Contract and coordinate service vendors/technicians for onsite repairs.
• Assist with troubleshooting Rampart devices virtually.
• Manage shipping of needed components and maintain inventory records.
• Maintain detailed service notes, ensuring traceability and compliance.
• Travel, as needed, to customer sites for repairs, installations, and deinstallations.
• Collaborate with engineering, quality, and operations teams to improve service processes.

What We're Looking For

• High school diploma or equivalent (technical/vocational training a plus) required - Bachelors degree preferred.
• Previous experience in medical device assembly, manufacturing, or related field preferred.
• Attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to read and interpret blueprints, diagrams, and SOPs.
• Basic computer proficiency (service management software experience a plus).
• Manual dexterity and ability to handle delicate parts.
• Team-oriented mindset and strong problem-solving skills.
• Willingness to travel as needed.

Why Join Us

• Be part of a mission-driven company protecting healthcare heroes.
• Collaborate with a passionate and supportive team.
• Competitive compensation and benefits.
• Hands-on opportunity to support innovation in medical safety.

Benefits:

• 401(k) matching
• Health Insurance
• Dental & Vision insurance
• Company paid life insurance & short term disability
• Paid time off