Full-Time, Direct Hire
Location-West Chicago, IL
Pay range 70K-75K Depending on Experience
Hours: 1st shift Mon-Fri (start time can be flexible but will work 8 hours/day)
Position Summary
Our client is seeking a Technical Service Representative to provide technical support, troubleshooting assistance, and training to customers using specialized access equipment. This role serves as a key point of contact for customers experiencing equipment issues, providing telephone support, diagnosing technical problems, and coordinating solutions with internal departments.
The ideal candidate combines strong mechanical and technical knowledge with excellent customer service and communication skills. This individual will also support new product launches, deliver technical training, and help improve overall customer service responsiveness and product knowledge.
Key Responsibilities
- Provide technical assistance, troubleshooting guidance, and training to customers regarding equipment operation, repair, and maintenance.
- Deliver training to customer service personnel to improve technical knowledge and responsiveness.
- Prepare and submit weekly reports accurately and on time.
- Read and interpret technical manuals covering equipment setup, calibration, operation, repair, maintenance, testing, and quality.
- Interpret technical drawings, electrical schematics, and hydraulic circuits.
- Diagnose equipment faults, assess their severity, and determine appropriate troubleshooting and repair solutions.
- Evaluate the condition of individual components, the quality of repairs, and the suitability of replacement parts or equipment modifications.
- Communicate technical information clearly to customers, including troubleshooting procedures, repair recommendations, and answers to product-related questions.
- Address customer concerns and complaints professionally while promoting products and services when appropriate.
- Collaborate with internal departments to exchange diagnostic information and resolve technical issues.
- Analyze data from equipment trials and simulations to identify faults and evaluate equipment performance.
- Coordinate and schedule repair and maintenance activities as needed.
- Support new product launches and ongoing technical training initiatives.
- Travel throughout the United States as required, including occasional visits to a corporate office in Ontario, California.
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