Technical Service Representative

Job Summary

The Technical Service Representative provides essential technical expertise and support to partners in the automatic door industry. This role collaborates with sales, marketing, and engineering teams to promote products and services, serving as the expert for all represented products. The position also coordinates and delivers training for both internal and external customers.

Responsibilities

• Technical Support & Expertise
  • Provide Tier I, II, and III technical support via phone and on-site assistance for the entire product line.
  • Respond to technical support calls within scheduled timeframes.
  • Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
  • Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.
• Training & Education
  • Conduct on-site and remote technical training for internal and external customers.
  • Develop and lead technical training sessions for internal teams and external partners, including Sensor Certification Training and customer-focused webinars.
  • Ensure AAADM training is delivered and technicians are certified in compliance with current ANSI standards.
• Testing & Product Adoption
  • Assist engineering with in-house lab and field testing of products.
  • Perform and document competitive product testing as needed.
  • Maintain and update the wiring diagram database, including the creation of new diagrams.
• Industry Standards & Compliance
  • Provide on-site installation support when necessary.
  • Submit Trip/Customer Visit Follow-up Reports after each customer interaction.
  • Stay up to date with local and international industry standards.
  • Obtain and maintain AAADM Inspector certification.
• Other Responsibilities
  • Contribute to continuous process improvement and knowledge sharing.
  • Perform additional duties as assigned by the Manager.

Qualifications

• Education and Experience
  • Associate's degree in electronics (preferred) or 2–3 years of relevant experience.
  • 5 years of industry-related experience required.
• Technical Skills
  • Electrical and mechanical aptitude with the ability to diagnose and resolve product and application issues in the field and remotely.
  • Outstanding presentation skills for conducting technical training and education sessions.
  • Ability to create, read, and explain wiring diagrams.
  • Required travel up to 50%.
• IT Proficiency
  • Basic level proficiency in ERP.
  • Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook.
• Interpersonal Skills
  • Excellent verbal and written communication skills for clear interaction with team members, customers, and cross-functional departments.
  • Strong leadership and coaching ability to motivate and develop a full technical support team.
  • Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.

This position is based in [City, State], a vibrant community known for its diverse culture and thriving industry. The area offers excellent amenities and a high quality of life.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/  

AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.