Technical Services Administrator

Essential Responsibilities

• Monitors and coordinates the use, tracking, and return of company-owned equipment and assets.
• Manages equipment allocation programs and provides reports and updates to internal stakeholders.
• Supports personnel with CRM system administration, reporting, and dashboard development.
• Processes customer service transactions, maintains records, and supports invoicing activities.
• Reviews and reconciles operational, shipping, and billing-related charges.
• Assists with the administration and maintenance of customer service agreements and related system records.
• Provides administrative and logistical support for customer training and educational programs.
• Coordinates the maintenance, calibration, repair, and compliance documentation of company equipment and tools.
• Maintains and organizes departmental records and documentation in accordance with company policies and regulatory requirements.
• Identifies and implements process improvements to enhance operational efficiency and cross-functional collaboration.
• Supports inventory management activities, including stocking levels, procurement coordination, reporting, and discrepancy resolution.
• Coordinates material returns, repairs, and issue resolution with internal and external stakeholders.
• Processes service-related account adjustments and supports customer account reconciliation activities.

Required Education and Experience

• AA Business or similar field required; post-secondary education in a technical or computer-related field strongly preferred.
• Minimum 8+ years’ experience in an administrative, technical or computer-related role required; special consideration given to those candidates with significant tech support and/or healthcare experience.

Position Requirements

• Excellent communication skills, both verbal and written, required; must communicate well via the telephone.
• Strong interpersonal and skills conflict resolution skills.
• Exceptional computer skills required with particular emphasis Microsoft Office products and ERP/CRM systems; Southware, JD Edwards, or similar systems experience also desired.
• Must be well-organized, have a high detail orientation and be flexible in performing daily duties.
• Team orientation and ability to work well and communicate within technical service and cross-functional meetings.
• Capacity to Lead/Direct/Facilitate detailed process improvements through, analysis, data collection, evaluating options/solutions, and providing written/verbal communications to management.

Supervisory Responsibility: This position is an individual contributor and has no direct supervisory responsibility.

Work Environment: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel: This position requires no measurable travel.

Competencies:

• Problem Solving/Analysis.
• Results Driven.
• Detail Orientation.
• Customer Focus.
• Technical Capacity.
• Communication Proficiency.

Additional Eligibility Qualifications: None required for this position.

Work Authorization/Security Clearance: Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government.

AAP/EEO Statement: Erbe is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Erbe is committed to this policy in all matters of employment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At-Will Employment: This position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time.

Federal Applicant Rights- English

Federal Applicant Rights- Spanish