Technical Solutions Specialist - Fleet Service

Why Join Altec?

A Technical Solutions Specialist in Fleet Service partners with operational stakeholders to solve technical and business problems involving Fleet Service systems, processes, performance, and customer support. The role uses analytical reasoning, technology, and business knowledge to validate assumptions, challenge conclusions, develop solutions, and communicate findings to non-technical audiences.

*This hire can live close to any Altec location; however, preference will be in St. Joseph, MO, Birmingham, AL or Dixon, CA.

MAJOR RESPONSIBILITIES:

* Applies technical tools and business knowledge to develop solutions for complex Fleet Service business problems.
* Investigates operational and financial performance to identify underlying business drivers, test assumptions, and translate findings into recommendations for business stakeholders.
* Combines information from multiple business systems and validates data quality and completeness before drawing conclusions.
* Partners with technical associates and Fleet Service stakeholders to define problems, evaluate potential solutions, and support business decisions.
*Locates and defines new process improvement opportunities using understanding of Altec business processes and logic.
* Maintains working knowledge of technologies applicable to Fleet Service systems, analytics, automation, and integration needs.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

*High School Diploma or GED required
*Bachelor's degree in related discipline ( Science, Math, Technology, or Engineering) strong preferred but consideration may be given to an exceptional candidate with 2 years relevant experience .

***To demonstrate attention to detail, include an additional attachment that is 200 words or less, describe a business problem you solved using data and explain how your recommendation changed a decision.

PREFERRED QUALIFICATIONS:

• Scripting / Programming: Proficiency in Python (or a similar scripting language) with the ability to build lightweight automations, data transformations, and integrations.
• Microsoft Power Platform: Hands-on experience with the Power Suite, including:
  • Power Automate - designing and maintaining flows that support business processes.
  • Power BI - developing dashboards, working with DAX, modeling datasets, and ensuring data accuracy.
• API Integration:
  • Working knowledge of how to make API calls, handle authentication methods (OAuth, API keys), and parse responses.
  • Familiarity with integrating internal and third-party applications via RESTful APIs.
• Integration Fundamentals:
  • Understanding of how systems communicate, data moves between platforms, and how to troubleshoot integration points.

OTHER POSITION SPECIFICATIONS:

* Good analytical, verbal, and written skills required
*Ability to work independently at least 50% of the time and displays judgment in prioritization of work
*Maintain company confidentiality
*Interact with users for system clarifications and requirements
*Provide user support for Altec associates via phone, email and in person
*Willingness to work outside standard business hours to resolve issues or complete special projects
*Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
*Remain highly adaptable
*All other duties as assigned.

Must be willing to travel as needed to perform job duties up to 15%

Responsibility for Safety:
*Safety In everything we do

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.