Technical Support Administrator
Chesapeake, VA Full-Time | $52,000 – $68,000 Annually About Givens Givens is Driven to Deliver – both for our customers and our employees. Since 1957, Givens has provided warehousing, distribution, transportation, logistics, packing and crating, and air freight services. As our company continues to grow, we are looking for dependable professionals to join our team. About the Position Givens is seeking a Technical Support Administrator to support our warehouse operations in Chesapeake, VA. This position plays an important role in maintaining and improving our Warehouse Management System (WMS), assisting with new customer onboarding, and coordinating operational projects. The ideal candidate has experience with warehouse systems, strong problem-solving skills, and the ability to work with multiple departments to resolve technical issues and improve daily operations. This position works closely with warehouse leadership, IT, and customer teams to ensure systems and processes run efficiently. Responsibilities - Warehouse Management System (WMS) Support
- Provide daily support to warehouse employees experiencing WMS-related issues.
- Troubleshoot system errors, inventory discrepancies, and transaction problems.
- Coordinate with IT, software providers, and warehouse management to resolve technical issues.
- Assist with WMS updates, system enhancements, and testing.
- Maintain customer-specific system configurations and operational requirements.
- Document system issues, troubleshooting steps, and resolutions.
- Provide WMS guidance and training to warehouse personnel.
Customer Onboarding & Implementation - Assist with onboarding new warehouse and distribution customers.
- Work with customers, warehouse operations, and IT to identify system and operational requirements.
- Support WMS setup, including item masters, inventory requirements, and customer-specific processes.
- Test receiving, inventory, order processing, shipping, and reporting functions before implementation.
- Identify and resolve system issues prior to customer startup.
- Assist with developing training materials and operational procedures.
- Provide support during new customer launches to ensure a smooth transition.
Project Coordination & Process Improvement - Coordinate projects involving new customers, warehouse systems, and operational improvements.
- Assist with planning, scheduling, and tracking project milestones.
- Identify opportunities to improve warehouse productivity, accuracy, and workflow.
- Support changes involving inventory processes, warehouse layouts, equipment, and daily operations.
- Develop and update standard operating procedures (SOPs) and work instructions.
- Communicate process changes to warehouse supervisors and employees.
- Track project progress and provide updates to management.
- Work with warehouse leadership to implement and evaluate process improvements.
Qualifications - Minimum of 2–3 years of experience in warehouse operations, WMS support, technical support, or a related field.
- Experience working with Warehouse Management Systems (WMS).
- Understanding of warehouse operations, including receiving, shipping, inventory management, and order fulfillment.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple projects and priorities.
- Strong written and verbal communication skills.
- Comfortable working with warehouse employees, management, customers, and IT teams.
- Proficiency with Microsoft Office applications.
- Degree in Information Technology, Supply Chain Management, Business Administration, Computer Science, or a related field preferred. Equivalent experience will be considered.
|