Technical Support Analyst I

Technical Support Analyst IIntegrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.Job DescriptionJob Title: Technical Support Analyst ILocation: Columbia Heights, MNDuration: 1 year (+strongly possible extension)Excellent verbal communications skills • Windows 7 and office 2010 • Outlook, Mobile handheld Devices: iPhone, Android, etc. Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depthProvide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers); Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements; Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware, & systems; Assist with testing of new or upgraded PC software & hardware releases as requested.1-3 years exp in a Support Center or Call Center environment; 2-4 years exp in an IT Support. Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE trackCustomer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills; Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.All new techs start out working am-4:45 pm M-F for the first 5-8 weeks, than they will be moved to a more permanent shift. Currently we have 2 second and 8 first shifts available. All of our shifts are 8:45 long.Technical RequirementsExperience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech; Ability to use a keyboard and mouse; Lifting moderate weights, less than 50 lbs.